Application Support Specialist

Deadline: 25 February 2019

Employment term: Permanent

Category: Other IT

Job type: Full time

Location: Yerevan

Job description:

The Application Support Specialist is responsible for supporting issues related to the billing and charging systems, VAS applications, street reseller and inventory system.The Application Support Specialist is responsible for supporting issues related to the billing and charging systems, VAS applications, street reseller and inventory system.

Job responsibilities

  • Ensure application support and operations;
  • Reconnect,  disconnect, terminate, reserve, release GSM numbers;
  • Change Credit plans;
  • Make transfer of deposit;
  • Change payment method / type;
  • Make payment reverse and backdate;
  • Convert ICC (Integrated Circuit Cards) class types;
  • Solve sales related issues;
  • Correct wrong balances and allocated amounts;
  • Provide data to Corporate Package subscribers related to their status and balance;
  • Clarify issues concerning registrations in the billing system;
  • Make statement of account checking, printing and correcting
  • Ensure billing and charging, vas, street reseller and Inventory system support;
  • Prepare various reports.

Required qualifications

  • Bachelor’s degree in engineering or information technology;
  • At least 1 year of work experience in relevant field;
  • Technical knowledge of networks, operating systems, and telecommunications network models;
  • Knowledge of billing applications;
  • Knowledge of SQL language and MS Office applications;
  • Good skills of Armenian, Russian and English languages;
  • Effective cooperating skills;
  • Ability to maintain the highest level of professionalism, ethical behavior and confidentiality;
  • Adaptability/Flexibility;
  • Technical learning;
  • Problem solving.

Additional information

All interested and qualified candidates may apply by sending their CVs to [email protected] e-mail address.

Professional skills

SQL query generation

Soft skills

Quick learner

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Contact details

Website։ http://www.mts.am

Phone: (060) 771-111, (093) 568-777

Address: , Armenia

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