Call Center Specialist

Deadline: 31 May 2019

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description:

Ucom is seeking a successful candidate who will provide the Company's information in an efficient and timely manner.

Job responsibilities

  • Provide general information (offers, services, tariff plans, promotion, etc.); reply to balance and invoice queries; provide technical assistance to customers;
  • Update the customer database during customer contacts;
  • Fix customer problems at the first contact and transfer non-resolved problems as complaints to the Troubleshooting Supervisor;
  • Inform customers about new offers and services;
  • Inform customers about the complaint status and resolution;
  • Carry out the satisfaction inquiry campaign established by the Quality Team;
  • Apply retention and customer loyalty during all contacts;
  • Carry out retention and loyalty campaigns established by the Retention and Loyalty Team.

Required qualifications

  • Bachelor's degree;
  • 1-2 years of work experience in the Welcoming Staff or Help Line is preferable;
  • MS Office and Internet navigation skills;
  • Advanced knowledge of Russian and English languages;
  • Knowledge of other foreign languages is a plus;
  • Excellent oral expression skills;
  • Ability to listen.

Required candidate level: Junior

Additional information

You can apply online via staff.am or follow the below application procedure.

Candidates who meet the above mentioned requirements and are confident that their background and experience qualify them for the position, are asked to send their resumes to: [email protected] mentioning the title of the announced position "Call Center Specialist" in the subject line. 

Please clearly mention that you have heard of this job opportunity on staff.am

Professional skills

Advanced English knowledge

Russian language

Soft skills

Communication skills

Work under pressure

Stress resistant

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Contact details

Website https://www.ucom.am/en/personal/

Phone: +37411444444

Address: , Yerevan Plaza Business Center , Yerevan , Armenia

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