Call Center specialist
Deadline: 12 October 2019
Employment term: Permanent
Category: Sales/service management
Job type: Full time
We are looking for highly responsible and experienced Call Center specialist, the person who can have a great contribution in our actively growing team by his/her enthusiastic and creative work.
- Create and follow communication procedures, guidelines and policies.
- Manage and resolve customer complaints via phone, email, or social media. Register customers’ compliance in database.
- Assist with placement of orders, cancel, refunds, or exchanges.
- Collect FAQ’s, create answers, update periodically.
- Answer incoming calls and advise on company information.
- Provide support in pick-up and delivery of products according to customer orders.
- Track the status of product deliveries and resolve any issues promptly.
- Assist customers in registering their account in e-shop.
- At least 1 year of experience in sales and service;
- Highly energetic, positive and enthusiastic person with strong interpersonal skills;
- Customer-focused person with ability to deliver high level customer service at all times in a professional, courteous, sensitive and friendly manner.
- Ability to provide fully comprehensive and professional information on TI’ME products, services and ongoing promotion campaigns;
- Strong sense of urgency, discipline, commitment;
- Good communicator with both written and verbal skills with ability to communicate clearly, persuasively, and effectively;
- Skills in making effective customer contact ensuring that customer issues are resolved;
- Advanced knowledge of English and Russian languages
If you meet the requirements above and are interested in the position announced, please, e-mail your detailed CV with photo 3x4 to [email protected] or to bring CV to the HR department.
Please clearly mention the position title (Call Center specialist) you are applying for in the subject line of your message.
Please be informed that only shortlisted candidates will be contacted.
You can apply online via staff.am or follow the below application procedure.
Written communication skills
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Introduced in December 2012, the TIME concept was developed to offer branded designer watches from value fashion and lifestyle brands.
Boasting a wide portfolio of watches for men and women, TIME stores cater to your shopping needs by featuring watches from renowned international brands like Casio, Hamilton, Fossil, Emporio Armani, Michael Kors, DKNY, Skagen, Timex, Nautica, Esprit, Pierre Cardin, Guess, Gucci, Gc, Tommy Hilfiger, Daniel Wellington, Helveco, PANDORA, Isharya, Ti Sento, CADENZZA, Wolf , Brosway, Diesel, Thomas Sabo, Jos Von Arx and Citizen.