Change Management Coordinator

Deadline: 12 September 2019

Employment term: Permanent

Category: Other IT

Job type: Full time

Location: Yerevan

Job description:

Digitain is seeking a self-motivated, passionate and self-driven professional to fill the vacancy of the Change Management Coordinator. The successful candidate will be responsible for the coordination and processing of change requests from the initiation to the final completion. 

Job responsibilities

  • Overall coordination of the Change Management Process;
  • Processing of change requests from opening to final closure;
  • Initial evaluation of impact of the requested change;
  • Risk assessment of the requested change;
  • Assigning change requests to the corresponding teams, constant follow up on those requests;
  • Coordination of approval for changes involving all relevant stakeholders;
  • Designing, implementing and calculating Service Level Agreements (SLAs);
  • Monitoring SLAs and existing KPIs;
  • Providing analytical reports on overall performance of the process on a weekly, monthly and yearly basis;
  • Perform other tasks assigned by the immediate supervisor

Required qualifications

  • Graduate degree, preferably in Business;
  • At least 2 years of work experience preferably in the field of IT, Project Management or Consulting;
  • Fluency in Armenian, Russian and English languages;
  • Advanced computer user;
  • Fluency in MS Office;
  • Knowledge of JIRA Software and JIRA Service Desk is a plus;
  • Reporting and analytical skills;
  • High sense of responsibility;
  • Hardworking, initiative and flexible personality;
  • Excellent interpersonal and communication skills;
  • Ability to work under high pressure;
  • Ability to prioritize and simultaneously perform different tasks;
  • Passion, drive and motivation to learn new skills and knowledge.

Additional information

You can apply online via or follow the below application procedure.

Qualified candidates are welcomed to send their detailed CV to [email protected]. Do not forget to mention “Change Management Coordinator” in the subject line of the e-mail. Only shortlisted candidates will be contacted for an interview.

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