Community Manager/Support Specialist (Multilingual)

Deadline: 22 November 2018

Employment term: Permanent

Category: Communications/Journalism

Job type: Full time

Location: Yerevan

Job description:

All.me is looking for a creative, team-spirited person to join its 24/7 (including night shift) dynamic support team. If you have a deep appreciation for business and are ready to represent your company in any situation with timely, empathetic communication and warmness; if you have strong collaboration skills that will allow you to partner with our social media, product and content teams to engage with user across multiple channels; and if you have a passion for creating positive, memorable, world-class support experiences that help build and foster our brand, this position at All.me could be right for you. 

Job responsibilities

  • Identify and assess User’s needs to achieve satisfaction and provide world class support;
  • Provide accurate, valid and complete information by using the right methods/tools;
  • Handle complaints, provide appropriate solutions and alternatives in timely matter and follow up to ensure resolution;
  • Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification;
  • Set up and optimize company pages within each platform to increase the visibility of company’s social content
  • Follow communication procedures, guidelines and policies;
  • Research and analysis of user requests;
  • Communicate with user’s through various channels;
  • Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information;
  • Collaborate with development and quality assurance engineers;
  • Collaborate with other departments to manage reputation, identify key players and coordinate actions.

Required qualifications

  • BS in Communications, Marketing, Business, New Media or Public Relations;
  • At least 1 years of professional experience in a comparable position;
  • Excellent verbal and written communication skills;
  • Fluency in English and Russian, knowledge of the additional foreign language is a plus;
  • Familiar with CRM systems and practices;
  • Quick learner and ability to develop as a professional;
  • Understanding cultural peculiarities of different countries;
  • Working under pressure and keeping calm in different situations;
  • Ability to multi-task, prioritize and manage time effectively;
  • Ability to work in a team and with minimum supervision;
  • Ability to work flexible schedules․

Salary: Competitive, based on previous experience and skills

Additional information

Perks and benefits:

  • Creative Atmosphere;
  • Career Development Opportunities;
  • Team Building;
  • Referral Bonus;
  • Coffee-Tea;
  • Company provides transportation for the night shift employees․

Professional skills

Customer relationship management

Customer Service skills

Cross-cultural communication skills

Problem solving

Soft skills

Problem solving skills

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You can apply for this job just by following Application procedure.

Application procedures

All interested and qualified candidates are welcome to send CV (English only) to [email protected] mentioning “Community Manager/Support Specialist (Multilingual)” in the subject line. We are looking forward to your applications.

 

 

Contact details

Website։ https://all.me

Phone: (060) 544-000

Address: , Baghramyan 53 , Yerevan , Armenia

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