Community Manager/Support Specialist (Multilingual)

Deadline: 26 June 2019

Employment term: Permanent

Category: Communications/Journalism

Job type: Full time

Location: Yerevan

Job description:

all.me is an international IT company with headquarters in Ireland operating in the markets of Europe, the CIS, India and Latin America. We are actively developing projects at the junction of Fintech, social media, e-commerce and blockchain. We use only advanced technologies when developing our products.

The company has 7 offices in 6 countries of the world. We work with the governments of large states, international business and are the founders of a new approach to social media.

The Yerevan office is looking for a creative, team-spirited person to join its 24/7 (including night shift) dynamic support team. If you have a deep appreciation for business and are ready to represent your company in any situation with timely, empathetic communication and warmness; if you have strong collaboration skills that will allow you to partner with our social media, product and content teams to engage with user across multiple channels; and if you have a passion for creating positive, memorable, world-class support experiences that help build and foster our brand, this position at all.me could be right for you. 

 

Job responsibilities

  • Identify and assess User’s needs to achieve satisfaction and provide world class support;
  • Provide accurate, valid and complete information by using the right methods/tools;
  • Handle complaints, provide appropriate solutions and alternatives in timely matter and follow up to ensure resolution;
  • Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification;
  • Set up and optimize company pages within each platform to increase the visibility of company’s social content
  • Follow communication procedures, guidelines and policies;
  • Research and analysis of user requests;
  • Communicate with user’s through various channels;
  • Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information;
  • Collaborate with development and quality assurance engineers;
  • Collaborate with other departments to manage reputation, identify key players and coordinate actions.

Required qualifications

  • BS in Communications, Marketing, Business, New Media or Public Relations;
  • At least 1 years of professional experience in a comparable position;
  • Excellent verbal and written communication skills;
  • Fluency in English and Russian;
  • Knowledge of the additional foreign language (Korean, Hindi) is a plus;
  • Familiar with CRM systems and practices;
  • Quick learner and ability to develop as a professional;
  • Understanding cultural peculiarities of different countries;
  • Working under pressure and keeping calm in different situations;
  • Ability to multi-task, prioritize and manage time effectively;
  • Ability to work in a team and with minimum supervision;
  • Ability to work flexible schedules․

Salary: Competitive, based on previous experience and skills

Additional information

You can apply online via staff.am or follow the below application procedure.

You can apply online via staff.am or follow the below application procedure.

Benefits 

  • Salary based on the results of the interview;
  •  Work in an international company and the perspective of working with other countries;
  •  Participation in the creation and promotion of the project on the basis of leading technologies;
  •  Work in a creative, highly motivated team of experts and enthusiasts;
  •  Referral Bonus
  •  Participation in team buildings
  •  Coffee-Tea

All interested and qualified candidates are welcomed to send their CVs to: [email protected] with the position name in the subject line or apply online via staff.am. 

Professional skills

Marketing communications

Support

Korean language

Soft skills

Ability to work independently

Hard-working

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Contact details

Website https://all.me

Phone: (060) 544-000

Address:

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