Contact Center Hero
Deadline: 21 August 2019
Employment term: Permanent
Job type: Full time
Ginosi is looking for Contact Center Heroes with strong analytical and problem solving skills able to work the evening shift. This is a full-time position from 17:00 to 02:00 five days a week. The incumbent will be directly reporting to the Contact Center Manager.
Benefits and Perks
Lots of interesting perks are waiting for you including health insurance, sponsored sports, flexible vacation policy, daily breakfast, lunch and dinner, plus an awesome state-of-the-art coffee machine.
- Ensure a continuous flow of information using the systems in place for an effective and smooth operation;
- Provide customers with exceptional customer service through online interactions and effective communications;
- Process reservations in accordance with company policies;
- Help customers with their check-in and check-out processes;
- Help resolve customer concerns and complaints over the phone;
- Work with colleagues and business partners in the United States and Europe.
- Have a university degree or be in the process of obtaining one;
- Excellent command of English and Spanish languages (written and spoken);
- Computer proficiency; familiarity with Google apps is a plus;
- Have analytical problem solving skills;
- Be able to do at least basic calculations fast and able to think critically;
- Be able to work in a team as well as independently;
- Have experience in customer service (international customer service is preferred);
- Have a positive and professional attitude;
- Be able to proficiently write emails to customers and team members;
- Possess strong communication skills and pay attention to details.
Customer Service skills
Cross-cultural communication skills
Written communication skills
Conflict resolution skills
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You can apply for this job just by following Application procedure.
All the interested candidates are welcome to apply for the job through our website. All applications will be reviewed. However, only shortlisted candidates will be invited for an interview.
Ginosi Apartels & Hotels is an innovative apartel and hotel operator and hospitality technology company with locations in Europe and the United States.
We are building the future of hospitality using our own software and hardware to maximize efficiency for both us and our guests. Our technology allows truly unified hotel chain management at incredible efficiency. We use advanced algorithms to push the envelope and provide our guests and hotel staff with the best possible experience.
The very nature of the Ginosi Apartels & Hotels enterprise is built on the concept of diversity. As a global business we embrace diversity as an integral building-block in our growth and a part of our overall identity. We firmly believe that the distinct abilities, talents, experiences, perspectives and skillsets of all individuals of various cultures, racial/ethnic backgrounds, religions, economic strata, age, sexual orientation, gender and gender identity are vital to our success.
Today, Ginosi attracts a fairly mixed and elite workforce of vibrant and talented professionals. Working for Ginosi comes with a high level of job security with special perks, making us a competitive employer in the job market.
Join our team today by applying to one of the open positions below.
For those who don't know what "Apartel" means:
Derived from two words, apartment and hotel, the apartel™ was trademarked by Ginosi in 2017 and is defined as a type of a accommodation where the rooms have the attributes of residential apartments while operating under hotel designation.
1 DAY at GINOSI
Yes, we work hard and we party hard!
We work and we enjoy participation! Let's enjoy together.
In addition to collaborating with awesome and talented people you will also enjoy our benefits for sure!
- Sponsored Premium Health Insurance
- Company assisted daily lunch, free breakfast and light dinner, coffee, tea, soft drinks
- Social events and team buildings
- Ginosi sponsors its Chess and Football teams
- New Year Bonus
- Business trips
- Career growth and development opportunitities
Stay tuned to our new openings.
Phone: (060) 658978