Contact Center Hero

Deadline: 21 August 2019

Employment term: Permanent

Category: Hospitality/Entertainment

Job type: Full time

Location: Yerevan

Job description:

Ginosi is looking for Contact Center Heroes with strong analytical and problem solving skills able to work the evening shift. This is a full-time position from 17:00 to 02:00 five days a week. The incumbent will be directly reporting to the Contact Center Manager.

Benefits and Perks  

Lots of interesting perks are waiting for you including health insurance, sponsored sports, flexible vacation policy, daily breakfast, lunch and dinner, plus an awesome state-of-the-art coffee machine.


Job responsibilities

  • Ensure a continuous flow of information using the systems in place for an effective and smooth operation;
  • Provide customers with exceptional customer service through online interactions and effective communications;
  • Process reservations in accordance with company policies;
  • Help customers with their check-in and check-out processes;
  • Help resolve customer concerns and complaints over the phone;
  • Work with colleagues and business partners in the United States and Europe.

Required qualifications

  • Have a university degree or be in the process of obtaining one;
  • Excellent command of English and Spanish languages (written and spoken);
  • Computer proficiency; familiarity with Google apps is a plus;
  • Have analytical problem solving skills;
  • Be able to do at least basic calculations fast and able to think critically;
  • Be able to work in a team as well as independently;
  • Have experience in customer service (international customer service is preferred);
  • Have a positive and professional attitude;
  • Be able to proficiently write emails to customers and team members;
  • Possess strong communication skills and pay attention to details.

Professional skills

Task management


Customer Service skills

Cross-cultural communication skills

Marketing communications

Detail oriented

Google Apps

Soft skills

Written communication skills

Positive attitude

Time management

Problem solving 

Conflict resolution skills

Quick learner

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You can apply for this job just by following Application procedure.

Application procedures

All the interested candidates are welcome to apply for the job through our website. All applications will be reviewed. However, only shortlisted candidates will be invited for an interview.

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Contact details


Phone: (060) 658978


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