Contact Center Specialist
Deadline: 26 January 2019
Employment term: Permanent
Category: Sales/service management
Job type: Full time
Digitain Holding Limited is seeking for energetic and highly motivated specialists to join its Contact Center.
The job includes following shifts:
- 09:00 - 18:00
- 10:00 - 19:00
- 11:00 - 20:00
- 2 weeks intense dedicated training to set you up for success
- Free lunch
- Fun, high-energy work environment
- Continuous mentoring and development
- Referral bonuses
- Customer support through online chat, phone call and e-mail; customer inquiries include information on services, games, bets and other products/services provided by the company
- Support to the company bet shop employees via incoming calls only
- Handle incoming calls related to the company and transfer to corresponding departments, if needed
We need a candidate that is:
- A natural communicator
- Confident and can-do, with a natural ability to deliver an excellent customer service
- Proficient in Armenian, Russian and English languages (written and verbal)
- With good knowledge of MS Office (Word, Excel) will be an asset
- Able to work under pressure
Qualified candidates are welcomed to send their CV to: [email protected]. Please indicate “Contact center Specialist” in the subject line of the email.
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Digitain is an Armenia-based sportsbook and casino platform provider offering best of breed turn-key and white-label solutions. The company’s primary focus is on the regulated European market, with ambitious plans to expand its geographical footprint into the Americas and Asia.
The multi-channel Digitain Gaming Platform allows operators to plug-in sportsbook, casino, live dealer, and virtual sports modules, and includes an integrated payment gateway, bonus engine, CRM system, and dedicated customer support. Its sportsbook product covers 26,000 live events each month, across 65 sports taking in 7,500 leagues and more than 3,000 betting markets, while its casino solution has 1,000-plus games from the likes of NetEnt, Microgaming, and Playson.
Company Mission: Expand all over the world. To become one of the best employers in Armenia
Today Digitain has more than 1,000 employees, 35+ partners worldwide, and more than 400 land-based bet shops worldwide. In the iGaming industry, Digitain has a unique position; its technological flexibility, customer-oriented behavior, and its people are the keys to the company’s success.
For the team, the company has become their digital planet, and their own and unique virtual environment as they believe that hard work can bring them closer to creating their vision of the Digital Universe.
COMPANY CHALLENGES: Nurturing a great company culture, hiring the right people at the right time and developing them, keeping up with market changes, and expanding all over the world.
Address: , Armenia