Debt Collection Team Leader

Deadline: 12 October 2019

Employment term: Permanent

Category: Finance Management

Job type: Full time

Location: Yerevan

Job description:

 

  • Coordinate, manage, train collection agents on collecting delinquent accounts and meet team’s KPI.
  • Perform call monitoring and call audit;
  • Provide overall strategic guidance, against targeted results;
  • Create and provide functional and operational reports to the management.
  • Prepare and implement of workplans and other planning documentation;
  • Oversee the performance of agents, carry out further recruitment;
  • Ensure effective skill transfer through mentoring and coaching.oordinate, manage, train collection agents on collecting delinquent accounts and meet team’s KPI.
  • Perform call monitoring and call audit;
  • Provide overall strategic guidance, against targeted results;
  • Create and provide functional and operational reports to the management.
  • Prepare and implement of workplans and other planning documentation;
  • Oversee the performance of agents, carry out further recruitment;

Ensure effective skill transfer through mentoring and coaching.

Required qualifications

  • Master's or higher degree in Economics, Finance, Law or other relevant fields;
  • At least 3 years of experience in managerial position, preferably in the area of debt collection, micro lending;
  • Knowledge of process in regard of proceedings with the RA courts and Judicial Acts Compulsory Enforcement Service.
  • Excellent management and organizational skills;
  • Ability to work in a team and individually;
  • Self-discipline, attention to details and time management skills;
  • High sense of responsibility;
  • Proficiency in Microsoft Office;
  • Fluency in Armenian, English and Russian languages;
  • Ability to motivate and proactively lead a diverse team;
  • Advanced problem-solving capabilities.

Required candidate level: Senior

Additional information

Թեկնածուները կարող են իրենց CV-ներն ուղարկել [email protected] հասցեին: Խնդրում ենք էլեկտրոնային նամակի թեմա դաշտում նշել`  " Debt Collection Team Leader”  

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Professional skills

AS banking

Soft skills

Ability to work under pressure

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Contact details

Website http://www.goodcredit.am

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