German-English email support

Deadline: 31 August 2019

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description:

GERMAN-ENGLISH EMAIL SUPPORT (3 STAFF)

 

Job responsibilities

  • Resolve queries of the customers through email and chat within the assigned turnaround time
  • Manage and take ownership of the resolution process of all customer-related concerns
  • Appropriate escalation of customer-related concerns as required

Required qualifications

  • Be a native or at least have a full professional working proficiency in German
  • Have effective English reading and writing skills
  • Full-time German Email Customer Support
  • Work shift: 9am-6pm Armenia Time
  • Willing to be assigned to weekend shifts (the account operates 7 days a week)
  • Lives in Yerevan, Armenia
  • Have completed at least two years of college (or equivalent)
  • Have excellent analytical and organizational skills
  • Highly inquisitive and with strong attention to details
  • Be able to adhere to schedule changes based on the project requirement
  • Proactive and display a positive attitude
  • Has the motivation to work on their own and to meet deadlines

 

Salary: 400-450 USD monthly, People with C2 level will be paid higher salary

Additional information

You can apply online via staff.am or follow the below application procedure.

All interested candidates are kindly requested to submit their English CVs to [email protected]

 

Location: Citadel Business Center, Off. 408
Work shift: 9am-6pm
Benefits: Performance incentives (under management discretion)

Please clearly mention that you have heard of this job opportunity on staff.am

Professional skills

Customer Service skills

Soft skills

Positive attitude

Customer/service oriented

Attention to details

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Contact details

Phone: 091663509

Address: Citadel Business Center, Teryan St., 105/1 Building