Head of VIP Vbet
Deadline: 20 August 2019
Employment term: Permanent
Job type: Full time
We are looking for Head of VIP Vbet who will lead a team of VIP Account Managers with full ownership of serving and retaining all our VIP customers. The successful candidate will be tasked with growing VIP KPI’s across the brand’s global regions.
- Lead the new Sportsbook VIP function, across all products/regions. A brilliant relationship with Trading /AML/RG/Senior Management/Customer Service is key.
- Recruit VIP Account Managers that are professional, mature in approach and fond by customers, cautious with regulatory compliance guidelines.
- Implement and share feedback loop from most valuable customers to deliver market leading customer service, promotional and product excellence. Liaise and collaborate with other departments across the business to ensure a seamless VIP experience and VIP focused product solutions.
- Full ownership of the end to end VIP strategy across all channels and functions, supervising and steering its execution.
- Lead the VIP segmentation and upgrade/downgrade process, working closely with Analysts and Trading Team.
- Bring analytics and science to VIP detection, treatment and analysis, working closely with the BA Team.
- Provide and develop a full hospitality calendar, appointing and managing all partnership relationships.
- Launch marketing campaigns tailored for VIP segment across different markets.
- Manage the VIP budget with a risk/reward approach to retention and user experience. Ensure VIP spend in line with customer value.
- Accountable for growing player yield in all cohorts, to deliver top line (turnover and actives) and bottom line (Gross profit) performance vs targets.
- Responsible for ensuring all VIP relationships are compliant with all appropriate legislation/regulation and operate to agreed responsible gambling policies.
- Set up and evolve compensations and bonuses (loyalty programs) for VIP players.
- Lead and mentor your team, providing development, coaching, objectives and goal setting, performance management and other people policies as required ensuring the team is motivated, productive and fully compliant with all regulation guidelines.
- Previous experience in a similar role (2+ years).
- Strong analytical background with proven track record of hitting & exceeding commercial targets.
- Strong leadership capabilities and experience managing teams.
- Able to work autonomously and to tight deadlines, effectively prioritize and deliver to a high standard whilst under pressure.
- A highly motivated, proactive individual with a passion for Sports betting.
- Ability to present business cases and plans to senior management.
- Data focused, and ROI driven with strong analysis and reporting skills.
- An expert in the sports and gaming industry with proven knowledge of the market and competitive environment
- Experience working in various global regulated gaming markets
- Meticulous attention to detail
- A team player with ability to work in a multinational culture, having remote piers
- Demonstrating a ‘Can Do’ approach and making things happen
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Interested candidates are encouraged to submit a CV to [email protected] email address with a note of "Head of VIP Vbet" in the subject line.
BetConstruct is an award-winning developer and provider of online and land-based gaming solutions with development, sales and service centers in 14 countries.
BetConstruct’s innovative and proven offerings include an extensive range of market-leading products and services, including Sportsbook, eSports, Sports Data Solutions, Retail Betting Shop Solutions, RNG Casino Suite & Live Dealer Casino, Poker, Skill Games, Fantasy Sports, Social Platform and more.
All partners benefit from the BetConstruct Spring platform with its powerful back office tools and all-inclusive services that empower operators’ growth and help contain their costs. From stand-alone set up to turn-key and white label solutions, BetConstruct offers its partners unfettered opportunity to succeed.
You still don't know what we are doing, do you? Then this video is for you. The video gives information about main activity of BetConstruct. We do not only create products but we also offer full support to our partners.
Phone: (010) 510051
Address: Garegin Hovsepyan 20, Yerevan