Leading Specialist of Call Centre

Deadline: 24 February 2019

Employment term: Permanent

Category: Banking/credit

Job type: Full time

Location: Yerevan

Job description:

ID Bank is looking for an experienced, motivated and qualified candidate for the position of Leading Specialist of Call Centre for night shift to fulfil the responsibilities listed below.

Job responsibilities

  • Opening card accounts for physical entities, blocking/unblocking cards;
  • Providing initial technical support to customers using the Bank-Client and Mobile Banking systems (terms of use, guidance, unblocking);
  • Customer support through Viber,  WEB Chat systems, providing information to customers through telephone calls, servicing of Transfer service;
  • Sales through remote communication channels;
  • Control, approval, removal of transactions, service quality control;
  • Execution of other instructions given by the immediate supervisor, other operations defined by internal acts of the bank․

Required qualifications

  • Higher education;
  • Work experience in a relevant field will be a plus;
  • Knowledge of Russian and English languages;
  • Good knowledge of computer;
  • Ability to communicate and effectively work in a team;
  • Negotiation and problem solving skills;
  • Punctuality and sense of responsibility;
  • Ability to work in different situations and quick orientation;
  • Organizational skills.

Additional information

After successful completion of the probation period, the Bank offers its employees a wide range of privileges, particularly, a comprehensive medical insurance package, a comprehensive bonus plan, a corporate package for sports club services, banking services on preferential terms, etc.

Professional skills

Sales/service experience

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Application procedures

All interested candidates who meet the requirements above and are confident that their background and experience qualifies them for this position, should send filled in application form attached to this announcement to: [email protected] mentioning the position applying for in the subject line of the e-mail. Only short-listed candidates will be contacted.

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Contact details

Website։ https://www.idbank.am/

Phone: (010) 593-333, (060) 273-333

Address: , 13 Vardanants str. , Yerevan , Armenia

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