Outbound Team Leader

Deadline: 25 November 2018

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description:

The incumbent manages and leads the team of employees of Outbound calls team. He/she communicates company goals, safety practices, and deadlines to team, motivates team members and assess performance. He/she provides help to management, including hiring, keep management updated on team performance. Communicates concerns and policies among management and team members. The incumbent will lead the team of 10 plus employees.

Job responsibilities

  • Cooperate closely with the Marketing and Customer Retention departments
  • Foresee monthly capacity of list of customers to be contacted by the company
  • Manage the lists of customers to distribute equally among the team members
  • Set, change and review daily, weekly and monthly KPIs for the team
  • Answer team member questions, help with team member problems, and oversee team member work for quality and guideline compliance
  • Communicate deadlines and sales goals to team members
  • Conduct team meetings to update members on best practices and continuing expectations
  • Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
  • Plan team members’ annual vacation requests, track sick leaves and absentees
  • Share with team members and discuss with them individually the job performance
  • Follow team members’ performance, make sure of its accuracy and efficiency
  • Evaluate team members job and escalate the results to direct manager

Required qualifications

  • Higher education
  • 2-3 years of experience in customer service
  • Experience in mid-level management will be an asset
  • Proficient in Armenian, Russian and English languages (written and verbal)
  • Advanced knowledge of MS Office (Excel, Power Point, Word)
  • Customer service oriented
  • High sense of responsibility
  • Effective negotiation and communication skills

Salary: Competitive

Additional information

Qualified candidate are welcomed to send their CV to: [email protected].
Please indicate “Outbound Team Leader” in the subject line of the email.
Only shortlisted candidates will be contacted for interview.

Professional skills

MS Office

Power Point

Soft skills


Leadership skills

Negotiation skills

Customer/service oriented

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Contact details

Website։ http://www.digitain.com

Address: , Armenia

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