Digitain

Job description:

Digitain is seeking a professional to take the position of Product Trainer in the Company's team. He/she will be responsible for identifying training needs, developing annual training programs, creating instructional materials and conducting them – based on products’ strengths and weaknesses. The product trainer will offer structured learning experience, evaluate effectiveness of training programs, organize and handle tests for new and current employees.

/en/product-trainer-4

Job responsibilities

• Create and develop training course material using instructional design techniques incorporating adult learning theory, including writing lesson plans, designing application exercises and performance tests, and other job aids
• Conduct training sessions and develop criteria for evaluating effectiveness of training activities- increasing the proficiency of employees
• Revise training plans to meet new training requirements and keep technical information up to date
• Classify training content based on the audience responsibilities’ framework
• Work collaboratively within the Product team
• Coordinate training schedules, dates, and logistics as well as maintain all training systems and databases related to product training
• Track, report, and evaluate the effectiveness of training solutions and make changes to programs based on feedback, analysis and recommendations
• Evaluate the knowledge of class participants to determine training needs and effectiveness
• Contribute to training process improvements and participate in other projects as needed
• Conduct onsite and web-based training on product benefits and workflow
• Create attractive training materials - using marketing solutions

Required qualifications

• University degree
• Minimum 2-3 year work experience in relevant field or in Customer service
• Excellent interpersonal and communication skills (oral and written) and training handling skills
• Competent speech, ability to motivate and persuade
• Knowledge of MS office, good knowledge of Power Point, Internet navigation skills
• Ability to deliver trainings and quality materials in Armenian, Russian and English languages
• Analytical thinking, open to changes and quick orientation skills
• Working ethics, high sense of responsibility, hardworking, initiative and flexible personality
• Ability to work under high pressure and deal with strict deadlines
• Ability to prioritize and simultaneously perform different tasks

Required candidate level: Mid level