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CRM Specialist

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Yerevan
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Full time
Employment term:
Permanent
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05 January 2025
Job Description:

We are looking for experienced, qualified, and passionate individuals to join our fast-growing team as CRM specialists and to own the retention processes from A to Z. The successful candidate should have deep knowledge of customer segmentation, and communications, and excellent skills in Excel for carrying out statistical and analytical modeling of large data sets. This includes, but is not limited to customer acquisition, engagement, retention, loyalty, and satisfaction.

 

Job responsibilities
  • Prepare and analyze extensive databases
  • Create customer profiling and segmentation to drive business decision making
  • Understand and monitor the life cycle of customers 
  • Analyze KPIs to better understand trends in consumer behaviors
  • Predict future customer trends based on customer behavioral analysis
  • Create promotions and loyalty programs based on historical data
  • Execute retention procedures from start to end
  • Prepare post campaign analysis
  • Create daily/weekly/monthly and yearly reports 
Required qualifications
  • Graduate degree in Finance, Mathematics, or another relevant field
  • Proven working experience in customer and data analytics in a B2C environment
  • Fluency in Armenian, English, and Russian is mandatory
  • Advanced practical knowledge of MS Excel is a must
  • Knowledge of SQL will be a plus
  • Experience coding in R  will be a plus
  • Experience in the iGaming industry is a huge plus
  • Knowledge of statistics and experience using Business Intelligence solutions
  • Ability to work in a fast-paced environment
  • Ability to adapt to change as well as having logical approach to solve problems
  • Hardworking, initiative and flexible personality with the ability to prioritize tasks
  • High sense of responsibility
  • Passion, drive and motivation to learn new things
Required candidate level
Mid level
Professional Skills
MS Excel
Mathematics
Finance
Knowledge of Russian and English languages
Personal skills
Time management
Detail-oriented
Goal-oriented
Analytical skills
Logical thinking
Teamwork
Hardworking
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About company

Who We Are

We are Digitain and we call ourselves Digitainers. Our company provides software solutions to the online, mobile and web-based verticals.

We are part of a creative environment, where the brightest minds flourish together and create solutions that are optimal for businesses and friendly for users. 

 

How We Got Here

Starting as a B2C business many years ago, our company re-established in 2015. Since then we have built ourselves to be one of the industry’s favorite software providers. Today we have more than 2500 employees and over 200 partners across the globe.   

Happy Employees, Happy Customers  

Our success lies upon our talents who create an incredible team spirit day after day. We are committed to chasing innovation with passion to provide extremely easy and satisfying software solutions for our customers. We put a lot of emphasis on teamwork, technological flexibility, and dedication to our customers.

Working in a professional but at the same time enjoyable and cozy atmosphere every day, we are determined to push our employees to grow personally and professionally by providing various professional training, some occurring abroad, and organizational development activities.

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Benefits
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Free language courses
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Medical insurance
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Teambuilding and corporate events
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Complimentary tea, coffee and refreshments
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Local and online training package
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Day off
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Company performance-based bonuses
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Staff referral program
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Gamezone or fun activities
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Employee Discounts & Perks
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Massage
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