International Customer Support Specialist (Chinese)
Крайний срок: 26 Март 2023
Условия контракта: Постоянный
Категория: Организация продаж/обслуживания
Тип вакансии: Полная ставка
Digitain is seeking for energetic and highly motivated Chinese Speaking Partner Service Specialist to join its Partner Support team.
The job is shift based and includes morning, afternoon and evening shifts obligatory.
- Work closely with Digitain partners’ support representatives through online chat or other messengers
- Provide timely, accurate and complete information using the right methods/tools
- Answer partners’ inquiries related to services, games, bets and other products provided by the company
- Identify and assess partners’ needs to achieve satisfaction
- Interact with Partners to provide and process information in response to inquiries, concerns, and requests
- Handle partners’ complaints providing appropriate solution or to find alternative options to solve the issues if any
- Register all type of issues in the ticketing system for the review of corresponding departments
- Build sustainable, long relationship
- Genuine curiosity about gaming and good understanding of online gaming industry
- Proficient in English or Russian and Chinese languages(written and verbal)
- Multitasking skills
- Creative thinking
- Attention to details
- Ability to work in high pressure and in stressful situations
- Excellent communication and writing skills
- Prior experience as a front line employee would be a plus
- Willingness to work on 24/7 shifts (is a must)
Требуемый уровень кандидата: Не определено
Письменные навыки общения
Ориентация на клиента/услуг
Способность работать в команде
Вы можете подать заявку на эту вакансию, следуя процедуре подачи заявки.
Процедура подачи заявок
Qualified candidates are welcomed to apply for the job by following this link
Only shortlisted candidates will be contacted for an interview.
Поделитесь этой вакансией в соцсетях.
Who We Are
We are Digitain and we call ourselves Digitainers. Our company provides software solutions to the online, mobile and web-based verticals.
We are part of a creative environment, where the brightest minds flourish together and create solutions that are optimal for businesses and friendly for users.
How We Got Here
Starting as a B2C business many years ago, our company re-established in 2015. Since then we have built ourselves to be one of the industry’s favorite software providers. Today we have more than 2000 employees and over 200 partners across the globe.
Happy Employees, Happy Customers
Our success lies upon our talents who create an incredible team spirit day after day. We are committed to chasing innovation with passion to provide extremely easy and satisfying software solutions for our customers. We put a lot of emphasis on teamwork, technological flexibility, and dedication to our customers.
Working in a professional but at the same time enjoyable and cozy atmosphere every day, we are determined to push our employees to grow personally and professionally by providing various professional training, some occurring abroad, and organizational development activities.
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