Customer Support Specialist
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Deadline: 06 June 2024
Employment term: Permanent
Category: Sales/service management
Job type: Full time
Location: Yerevan
Job description:
We are looking for Customer Support Specialists.
Customer Support applicants are needed for different shifts (please mention which shift in application):
- (10:00 - 19:00);
- (15:00 - 23:00);
- (19:00 - 04:00).
/en/customer-support-specialist-711
Job responsibilities
- Excellent and detailed understanding of the products;
- Identify common problems and escalate them to the management, along with possible suggestions for improvement, wherever possible;
- Familiarizing yourself with new products and services as they are introduced;
- Promptly responding to customer queries via email, live chat, video, phone;
- Help existing users to find answers to their problems or concerns.
Required qualifications
• High proficiency in spoken and written English;
• Written and verbal communication skills;
• Excellent problem-solving skills;
• Strong interpersonal skills;
• A positive attitude and ability to build relationships with clients;
• Previous experience in a customer service role is preferred.
• The ability to respond appropriately under pressure.
Required candidate level: Junior
Additional information
To apply, please send your resume to hr@evistep.com . Please include " Customer Support Specialist " in the subject line.
Note: Only shortlisted candidates will be contacted for interviews.
Professional skills
English
Soft skills
Time management
Problem solving
Conflict resolution skills
Customer/service oriented
Teamwork
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About Company
WebWork is a software development company that provides time tracking and remote work management technology to teams of all sizes from anywhere in the world. It enables teams to improve company time management, monitor remote work, manage the workforce, and collaborate.
Our culture and values
At WebWork, we strive to create an environment for creativity, innovation, and collaboration.
Our employees
We place people before employees and employees before everything else. Our employees are our biggest asset, and we make sure they feel appreciated for what they do.
Common purpose
We started WebWork with a purpose - the purpose to make time management easier and better for everyone. While WebWork is growing, so is our purpose, but the core remains the same - to help others become productive and efficient at what they do.
Teamwork
We believe in the power of teamwork. In our experience, the best ideas are born in individuals but they are fulfilled in teams. We want to go far and go together.
Why join us?
Innovative project
You will be part of a rapidly growing technology with a direct impact on businesses and users across the globe.
Career growth
Be ready to grow as a professional, both due to hands-on experience and training.
Work-life balance
We support our team’s well-being and offer flexible working arrangements.
Collaborative environment
You will be part of a team where your ideas are heard and valued.
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Benefits
Contact details
Website https://www.webwork-tracker.com
Phone: +37493889358
Address: 24/15 Azatutyan Ave, Yerevan, Armenia
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+374 43 901 900 
