E-commerce Customer Support Specialist
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Deadline: 06 June 2024
Employment term: Permanent
Category: Sales/service management
Job type: Full time
Location: Yerevan
Job description:
E-commerce Customer Support Specialist will be responsible for maintaining excellent customer service by taking ownership of customer queries via all channels and handling orders from receipt to the closure of sales and delivery of the products
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Job responsibilities
- Process incoming calls, inquiries, e-mails, and chats of the online store
- Build positive customer interactions and relationships with clear and concise communication skills
- Assist customers in product selection, order placement, replacement, returns, shipping, and resolutions
- Manage all online orders accurately track and report order progress, follow up, and handle all customer queries
- Prepare goods for delivery and fill out accompanying documents
- Assist the team with general administrative tasks
- Perform other relevant tasks assigned by the management
- Be a positive team player with a can-do attitude
Required qualifications
- Higher education
- Customer service skills/experience
- Outstanding written and verbal communication skills and great phone etiquette
- Proficiency in Microsoft Office, Google Workspace
- Able to work in a fast-paced environment
Required candidate level: Not defined
Additional information
Аpply online via staff.am and follow entire application process.
Professional skills
MS Office
Google Workspace
Soft skills
Written communication skills
Positive attitude
Customer/service oriented
Fast learning ability
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Contact details
Website https://www.artie.am/
Phone: +37493377991
Address: 9 Vardanants St, Yerevan, Armenia
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