Housekeeping Manager

Deadline: 18 June 2024

Employment term: Permanent

Category: Tourism/Hospitality/HoReCa

Job type: Full time

Location: Yerevan

Job description:

Courtyard By Marriott Yerevan International Hotel is dedicated to providing our guests with exceptional hospitality and a clean, welcoming environment. We are currently looking for a dedicated and experienced Housekeeping Manager to join our team and uphold our high standards of cleanliness and guest satisfaction.

Job responsibilities

Supervising Staff:
- Recruit, train, and supervise housekeeping staff.
- Schedule and allocate duties to the housekeeping staff.
- Monitor and ensure staff performance and productivity.
Quality Control:
- Conduct regular inspections of guest rooms, public areas, and back-of-house areas.
- Ensure adherence to cleanliness standards and hotel policies.
- Address and resolve any issues or complaints related to housekeeping.
Inventory Management:
- Maintain inventory of cleaning supplies, linens, and other housekeeping items.
- Place orders for supplies and equipment as needed.
- Monitor usage to prevent wastage and manage costs effectively.
Budget Management:
- Prepare and manage the housekeeping department budget.
- Track expenses and ensure departmental costs remain within the budget.
Training and Development:
- Develop and implement training programs for housekeeping staff.
- Encourage continuous improvement and professional development among team members.
Coordination with Other Departments:
- Liaise with the front office, maintenance, and other departments to ensure seamless operations.
- Communicate effectively to ensure guest requests and special requirements are met.

Required qualifications

Relevant Experience:
- Several years of experience in housekeeping or a related area within the hospitality industry.
- Previous supervisory or management experience is often preferred.
Experience with Hotel Operations:
- Knowledge of hotel operations and understanding of guest service principles.
Excellent knowledge of Armenian and English.

Required candidate level: Not defined

Additional information

Skills and Abilities

Leadership Skills:
- Strong leadership and management skills to effectively supervise and motivate a team.
Organizational Skills:
- Excellent organizational and time management skills to handle multiple tasks and priorities.
Attention to Detail:
- Keen attention to detail to maintain high standards of cleanliness and orderliness.
Communication Skills:
- Strong verbal and written communication skills for interacting with staff, guests, and other departments.
Problem-Solving Abilities:
- Ability to quickly address and resolve issues or complaints.
Customer Service Orientation:
- A strong focus on providing exceptional customer service to enhance guest satisfaction.