Reservation Coordinator
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Deadline: 06 June 2024
Employment term: Permanent
Category: Tourism/Hospitality/HoReCa
Job type: Full time
Location: Yerevan
Job description:
Who we are
The Stellar Hotels chain is a family of quality hotels located in the centers of cities and resorts of the Krasnodar Territory and in the CIS countries.
Stellar Hotels includes the brands Stellar Collection, Sphera and Solar. In each of our hotels, guests will be able to appreciate the high level of service, flexible pricing and quality. The wide geography of hotels, convenient location and variety of hotel concepts are a guarantee that any guest can find accommodation that exceeds expectation.
Description
The Reservations Coordinator at Stellar Hotels is responsible for providing timely and professional reservation services. The Reservations Coordinator is usually the first point of contact for prospective Guests and sets the tone by being friendly, knowledgeable and selling the property. This position provides support in processing hotel bookings and processing hotel extensions.
By tracking Guest inquiries and complaints, Reservation Coordinator can also help to identify areas where the hotel can improve its services and amenities.
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Job responsibilities
What we expect from you:
- Respond all the mail and telephone queries and Process all reservation requests by mail and telephone and respond to the request on timely manner.
- Track all reservations picked up from all on-line channels like hotel website, OTA, GDS other third party etc.
- To be responsible to increase Guest loyalty, positive word-of-mouth marketing, and repeat business.
- Maintain daily reports and reservation procedures.
- Develop and sustain relationships based on an understanding of Guest needs and action consistent with the company's service standards.
- Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services
Required qualifications
Our ideal candidate would have:
- Relevant experience in hotel reservations or front desk departments
- Excellent communication and telephone etiquette skills
- Solid knowledge of Armenian, Russian and English languages
- Detail-oriented
- MO Proficiency
- Problem handling skills
- Time-management skills
Required candidate level: Mid level
Additional information
What we offer
- The possibility of career growth within Hotel chain in Armenia and Russia.
- A probation period with a gradual increase in workload and income, depending on individual performance and abilities.
- Training and professional development activities
- Friendly atmosphere.
- Special Offer for Hotel stays within the chain.
- Complimentary Tea & Coffee.
All the qualified candidates are required to apply for the position of Reservation Coordinator online via Staff.am
Looking forward to getting your applicatons for this position!
Good luck!
Soft skills
Ability to work independently
Negotiation skills
Written communication skills
Positive attitude
Customer/service oriented
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About Company
We are an international hospitality management company governing wide variety of upscale and upper-upscale properties in Russia and CIS with diverse concepts and clientele.
- Our hotels & restaurants have various concepts and a multi-profile target audience
- We aim to provide quality anticipatory service for our guests that exceeds their expectations that results in loyalty and maximizing the revenue for our owners
- We emphasize the contribution of our team in the company success and reward our associates with development and growth
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Benefits
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