Status Intern
Deadline: 22 May 2024
Employment term: Internship
Category: Banking/credit
Job type: Internship
Location: Yerevan
Job description:
HSBC is one of the world’s leading banks, with a network covering 62 countries and territories. Our size and global reach mean we offer many ways for you to develop your career. We look for people who think, see and do things differently and who can represent and relate to our diverse global customer base. We want candidates who are motivated, curious, courageous, collaborative and dedicated.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
/en/status-intern-5
Job responsibilities
In this role you will need to:
- Provide a range of suitable services and products to customers
- Accurately and promptly resolve customer queries and requests
- Be prepared to help customers in understanding and navigating through the variety of ways of banking (internet, mobile, phone, ATM)
- Effectively question and listen to customers to be able to fully understand their financial circumstances and needs
- Gain a comprehensive knowledge of HSBC products, services and organization structure, to be prepared to connect the customer with the right teams and colleagues where necessary
- Understand and continue to develop your knowledge of banking including operational risk, legal and regulatory requirements and practices
- Maintain up to date customer records
- Be a part of our great team!
In this role you will:
- Engage in effective interaction with customers to build strong professional rapport
- Deliver a personalized, friendly and efficient customer service at all times;
- Provide high quality telephone banking and internet/mobile banking support services;
- Provide fully comprehensive and professional information on Bank products, services and ongoing promotion campaigns;
- Handle and process customer requests.
Required qualifications
To be successful in this role, you will need to:
- Strong communication/ negotiation skills;
- Learn and apply knowledge in banking products and digital banking solutions
- Become a critical thinker and solution finder
- Learn the basics of record keeping and record management
- Be passionate about continuously ensuring superior customer experience
- Ability to maintain and develop knowledge of products and procedures and ensure that all enquiries are handled in line with internal policies and procedures and make sure regulatory requirements are fully met;
- Confidence, drive, inner energy;
- Ability to work independently and take responsibility for decisions and actions;
- Excellent knowledge of Armenian, Russian and English languages.
- Demonstrate strong communication / negotiation skills which will enable you to engage in effective conversations with customers and to build strong professional relationship
- Demonstrate confidence, drive, inner energy
- Gain experience in working with rules and regulations
- Have good knowledge of Armenian and English
- Become part of our great team!
Required candidate level: Junior
Additional information
Please apply via staff.am
Professional skills
Banking
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About Company
HSBC is one of the world’s largest banking and financial services organisations covering 62 countries and territories and serving approximately 39 million customers.
With 6 offices in Yerevan and around 300 employees, HSBC in Armenia serves around 30,000 customers, through Global Businesses: Wealth and Personal Banking, Wholesale Banking and Markets and Securities Services.
Our purpose as an employer is opening up a world of opportunity for our people. That means creating supportive and inclusive environment and building a culture where everyone feels valued, respected and supported to fulfil their potential.
HSBC Bank Armenia's priorities as an employer
Well-being
Mental, physical and financial well-being, and mindfulness are the areas of wellness we focus on.
Compensation
We offer competitive salaries, attractive bonuses and performance-based incentive schemes.
Flexible working
Flexible working is a unique benefit that we provide to all our employees with the aim of allowing people to have healthy and productive work-life balance.
Personal and professional growth
We implement training programmes and Personal Development Plans creating an opportunity for our staff to succeed as experts in their fields of excellence.
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HSBC Armenia Brings New Year Joy to Rural Children
New Year's dreams come true. Every year hundreds of children from Armenian different regions believe in New Year's miracles receiving gifts from Santa Claus thanks to "HSBC Bank Armenia" CJSC (hereinafter HSBC Armenia / Bank).
Since 2007, as part of the HSBC Youth Opportunities Programme, HSBC employees around the world have been purchasing toys for children from disadvantaged backgrounds and delivering them to the offices of local partner charity organisations.
The employees of HSBC Armenia enthusiastically take part in this project ahead of the New Year celebrations. They visit the regions, distribute gifts and help create an unforgettable day for the children who believe in Santa.
“Toy Drive is a community support program, which has been implemented by HSBC Armenia for 15 years. I am proud to see our employees enthusiastically participating in the initiative and preparing the gifts with due care. They thrive to grant festive mood to the children for whom attention and affection are of special importance. As a part of our corporate social responsibility, our bank implements numerous projects aimed at contributing to improving the lives of our communities. However, this initiative is special for us, as thanks to the program many children believe that their New Year's dreams that seem improbable can come true," says Irina Seylanyan, Chief Executive Officer of HSBC Armenia.
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