Front Desk Agent/Receptionist

По эл. почте

Крайний срок: 15 Июнь 2024

Условия контракта: Постоянный

Категория: Туризм/ Гостиничный бизнес

Тип вакансии: Полная ставка

Местонахождение: Ереван

Описание работы

Who we are

The Stellar Hotels chain is a family of quality hotels located in the centers of cities and resorts of the Krasnodar Territory and in the CIS countries.

Stellar Hotels includes the brands Stellar Collection, Sphera and Solar. In each of our hotels, guests will be able to appreciate the high level of service, flexible pricing and quality. The wide geography of hotels, convenient location and variety of hotel concepts are a guarantee that any guest can find accommodation that exceeds expectation.

Description

The Hotel Front Desk Agent at The Stellar Hotels is the person who greets the Guests at the hotel. The key duties include but are not limited to registering guests, distributing room keys and verifying reservations. The Hotel Front Desk Agent is also tasked with helping Guests with any questions or complaints.

Обязанности

What we expect from you:

Welcome guests upon their arrival and assign rooms
Perform all the check-in and check-out tasks
Answer Telephone calls to the Guests’ satisfaction including providing information about payment methods
Process payments, verify Guests’ credit card data
Provide information about our hotel, available rooms, rates
Respond to Guests’ complaints in a timely and professional manner
Liaise with our housekeeping and Engineering staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Maintain updated records of bookings and payments

Требования

Our ideal candidate would have:

Higher education, preferably in Linguistics, Hotel Management or related field
Fluency in Armenian, Russian and English Languages
Experience with hotel reservations software is desirable
Guest service attitude
Stress-resistant
Excellent communication and organizational skills
Attention to details

Требуемый уровень кандидата: Джуниор

Дополнительная информация

What we offer

The possibility of career growth within the Hotel chain in Armenia and Russia and restraint services within the chain.
Competitive salary above market rates
A probation period with a gradual increase in workload and income, depending on individual performance and abilities.
Training and professional development activities
Friendly atmosphere.
Special Offer for Hotel stays within the chain.
Complimentary Lunch, Tea & Coffee.