Turkish Speaking Quality Training and Communications Specialist
Крайний срок: 12 Июнь 2024
Условия контракта: Постоянный
Категория: Организация продаж/обслуживания
Тип вакансии: Полная ставка
Местонахождение: Ереван
Описание работы
Digitain is seeking a Turkish speaking professional to take the position of Quality, Training and Communications specialist in the Company's team. He/she will be responsible for quality control of Customer service in Turkish language, preparation, organization and delivery of trainings, necessary to Customer Care and Service Delivery staff, on-time and correct communication provision within Customer Care and Service Delivery teams.
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Обязанности
- Customer service quality control, assessment and improvement, feedback provision
- Arrangement of skills improvement coaching sessions
- Preparation of training materials
- Delivery of trainings on new products, features, as well as skills for customer service quality improvement inside Customer Care and Service Delivery teams
- Knowledge tests organization and handling for new and current employees
- Ensuring the circulation and dissemination of information necessary for customer service
- Other functions assigned by the immediate supervisor
Требования
- University degree
- Minimum 2-3-year work experience in relevant field or in Customer service
- Ability to deliver trainings and quality materials in Armenian, English and mainly Turkish languages
- Excellent interpersonal and communication skills (oral and written) and training handling skills
- Competent speech, ability to motivate and persuade
- Knowledge of MS office, good knowledge of Power Point, Internet navigation skills
- Analytical thinking, open to changes and quick orientation skills
- Working ethics, high sense of responsibility, hardworking, initiative and flexible personality
- Ability to work under high pressure and deal with strict deadlines
- Ability to prioritize and simultaneously perform different tasks
Требуемый уровень кандидата: Средний уровень
Дополнительная информация
Подай заявку через staff.am и отслеживай весь процесс онлайн․
Профессиональные навыки
Опыт преподавания/обучения
Личные навыки
Управление временем
Публичные выступления
Менторство
Вы можете подать заявку на эту вакансию, следуя процедуре подачи заявки.
Процедура подачи заявок
Qualified candidates are welcomed to apply for the job by following this link
Only shortlisted candidates will be contacted for an interview.
Поделитесь этой вакансией в соцсетях.
О компании
Who We Are
We are Digitain and we call ourselves Digitainers. Our company provides software solutions to the online, mobile and web-based verticals.
We are part of a creative environment, where the brightest minds flourish together and create solutions that are optimal for businesses and friendly for users.
How We Got Here
Starting as a B2C business many years ago, our company re-established in 2015. Since then we have built ourselves to be one of the industry’s favorite software providers. Today we have more than 2500 employees and over 200 partners across the globe.
Happy Employees, Happy Customers
Our success lies upon our talents who create an incredible team spirit day after day. We are committed to chasing innovation with passion to provide extremely easy and satisfying software solutions for our customers. We put a lot of emphasis on teamwork, technological flexibility, and dedication to our customers.
Working in a professional but at the same time enjoyable and cozy atmosphere every day, we are determined to push our employees to grow personally and professionally by providing various professional training, some occurring abroad, and organizational development activities.
Фотогалерея
Привилегии для сотрудников
Контакты
Веб-сайт http://www.digitain.com
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