Խորհրդատու , "Կենտրոն" մ/ճ, 12 ժամյա գրաֆիկ
Deadline: 10 June 2024
Employment term: Permanent
Category: Banking/credit
Job type: Full time
Location: Yerevan
Job description:
“ID Bank” CJSC is looking for motivated and skilled candidate for the position of Consultant for fulfil the responsibilities listed below.
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Job responsibilities
- Identifying the needs of clients visiting the Bank;
- Providing relevant advice / information on the Bank's services and products to the Clients;
- Consulting clients on ATMs and payment terminals;
- Acceptance of new, reissued or confiscated plastic cards, providing them to customers;
- Providing customers with relevant information on their accounts and other services servicing;
- Acceptance of applications from customers related to Bank services, ensuring the process;
- Complete clarification and resolution of issues voiced and tasks raised by clients, quick response to present problems, and providing feedback;
- Accepting of complaints and suggestions, filed by customers, ensuring further process, providing feedback.
Required qualifications
- Higher Education;
- Work experience in the relevant field will be considered as a privilege;
- Knowledge of computer programs /MS Office/;
- Knowledge of Armenian, Russian;
- Effective customer service skills;
- Communication and teamwork skills;
- Proper job organization and time management skills;
- Ability to negotiate and resolve issues quickly and effectively;
- Ability to perform multiple tasks simultaneously;
- Punctuality and sense of responsibility,
- Knowledge of business ethics norms and their application.
Required candidate level: Not defined
Additional information
After successful completion of the probation period, the Bank offers its employees a wide range of privileges, particularly, a comprehensive medical insurance package, a comprehensive bonus plan, a corporate package for sports club services, banking services on preferential terms, etc.
Professional skills
Banking legislation of RA
Soft skills
Time management
You can apply for this job just by following Application procedure.
Required application form
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About Company
"IDBank" CJSC was founded in 1990 as "Anelik Bank" Limited Liability Company and was renamed to "IDBank" CJSC since 04.06.2018.
The Bank’s mission is to be the first choice Bank for the customers as the best innovative Bank providing the customers with personalized unique digital solutions.
To learn more about the Bank, please visit: https://www.idbank.am/
Mission, Vision and Values
Our Mission
Our business is about getting the unconditional right to be our customers’ first choice as the best innovative bank in Armenia.
Our Vision
To become a leading digital bank by expanding our innovative customer-focused business via breakthrough growth.
Our Values
- We are innovative
- We are transparent
- We are credible
- We are loyal
- We are a team
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Benefits
Contact details
Website https://www.idbank.am/
Phone: +37410593333
Address: 13 Vardanants str., Yerevan, Armenia
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+374 43 901 900 
