Change Management Specialist

Крайний срок: 19 Июнь 2024

Условия контракта: Постоянный

Категория: Организация продаж/обслуживания

Тип вакансии: Полная ставка

Местонахождение: Ереван

Описание работы

Digitain is seeking a self-motivated, passionate and self-driven professional to fill the vacancy of the Change Management Specialist. The successful candidate will be responsible for the coordination and processing of change requests from the initiation to the final completion.

Обязанности

Overall coordination of the Change Management Process
Processing of change requests from opening to final closure
Initial evaluation of impact of the requested change
Risk assessment of the requested change
Assigning change requests to the corresponding teams, constant follow up on those requests
Coordination of approval for changes involving all relevant stakeholders
Designing, implementing and calculating Service Level Agreements (SLAs)
Monitoring SLAs and existing KPIs
Providing analytical reports on overall performance of the process on a weekly, monthly and yearly basis
Perform other tasks assigned by the immediate supervisor
Continuously increase his/her professional skills

Требования

Graduate degree, preferably in Business
At least 2 years of work experience out of which 1 year should be in the field of IT, Project Management or Consulting
Fluency in Armenian, Russian and English languages
Advanced computer user
Fluency in MS Office
Knowledge of JIRA Software and JIRA Service Desk is a plus
Knowledge of ITIL Standards is a plus
Knowledge of Project Management
Reporting and analytical skills
High sense of responsibility
Hardworking, initiative and flexible personality
Excellent interpersonal and communication skills
Ability to work under high pressure
Ability to prioritize and simultaneously perform different tasks
Passion, drive and motivation to learn new skills and knowledge