Exinity Group

Job description:

Exinity Group is looking for a skilled and motivated Arabic Speaking Customer Service Representative. The incumbent will report directly to the Head of Customer Service in Armenia and Global Head of Customer Service.

Full-time, in shifts for a total of 40 hours/ week (5 days a week, 8 hours per day); shifts may apply to weekends as well

/en/arabic-speaking-customer-service-representative

Job responsibilities

• Assist clients worldwide through a live support
• Answer e-mails, assist with the opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments
• Demonstrate impeccable telephone etiquette and management
• Handle back office queries
• Support clients with technical and troubleshooting issues
• Report to the management
• Deal with complaints of a varying nature promptly and effectively
• Provide support and troubleshooting on MetaTrader platforms
• Liaise with all departments to resolve issues
• Liaise with the Compliance Officer regarding complaints and approval of accounts
• Provide all relevant information to clients regarding documents and materials for becoming a client

Required qualifications

• Fluency in the English and Arabic languages, both written and spoken (knowledge of any other language will be considered as an advantage);
• Higher education in Linguistics, Communication, Economics or a related field;
• Prior experience in a customer service position will be considered an advantage;
• Computer literacy: very good knowledge of MS Excel and MS Word;
• Positive attitude, excellent communication and listening skills;
• Ability to work in a high-pressure environment, multi-task, prioritize and meet strict deadlines;
• Knowledge of MetaTrader platforms will be considered an advantage.

Required candidate level: Mid level

Additional information