Call Center Specialist

Deadline: 05 April 2019

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description:


Job responsibilities

  • Provide personalized customer service of the highest level.
  • Answer phone calls and respond to customer enquiries regarding the technical issues.
  • Follow-up on customer inquires not immediately resolved.
  • Provide customers with product and service information.
  • Upsell products and services.
  • Identify and resolve customer issues using the computer system.
  • Complete call logs and reports.
  • Transfer customer calls to appropriate technical staff.
  • Recognize, document and alert the supervisor of trends in customer calls.

Required qualifications

  • University degree in Technical field is a plus.
  • Experience in a relevant field is an asset.
  • Knowledge of IT protocols,
  • A sound knowledge of telephone etiquette;
  • Ability to work with people in conflict situation;
  • Excellent communication skills;
  • Ability to work under stress;
  • Pleasant and friendly mannerism;
  • Good social skills;
  • Flexible personality with teamwork abilities;
  • Sense of responsibility;
  • Advanced computer skills: experience with MS Office;
  • Fluency in Armenian and Russian languages, knowledge of technical English is a plus.

Professional skills

Windows 7/8.1/10

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You can apply for this job just by following Application procedure.

Application procedures

Qualified and interested candidates are kindly requested to send CV/Resume in Armenian, 

Russian or English languages to e-mail [email protected] or click the link below.

In the subject line of your e-mail message please mention the title of the position you are applying for.

Only short-listed candidates will be contacted

Please clearly mention that you have heard of this job opportunity on

Contact details


Phone: (010) 289-031

Address: , 2 Str., Aharonyan , Yerevan , Armenia

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