Call Center Specialist

Deadline: 05 April 2019

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description:

N/A

Job responsibilities

  • Provide personalized customer service of the highest level.
  • Answer phone calls and respond to customer enquiries regarding the technical issues.
  • Follow-up on customer inquires not immediately resolved.
  • Provide customers with product and service information.
  • Upsell products and services.
  • Identify and resolve customer issues using the computer system.
  • Complete call logs and reports.
  • Transfer customer calls to appropriate technical staff.
  • Recognize, document and alert the supervisor of trends in customer calls.

Required qualifications

  • University degree in Technical field is a plus.
  • Experience in a relevant field is an asset.
  • Knowledge of IT protocols,
  • A sound knowledge of telephone etiquette;
  • Ability to work with people in conflict situation;
  • Excellent communication skills;
  • Ability to work under stress;
  • Pleasant and friendly mannerism;
  • Good social skills;
  • Flexible personality with teamwork abilities;
  • Sense of responsibility;
  • Advanced computer skills: experience with MS Office;
  • Fluency in Armenian and Russian languages, knowledge of technical English is a plus.

Professional skills

Windows 7/8.1/10

Share this job via your favorite social media channel.

You can apply for this job just by following Application procedure.

Application procedures

Qualified and interested candidates are kindly requested to send CV/Resume in Armenian, 

Russian or English languages to e-mail [email protected] or click the link below.

In the subject line of your e-mail message please mention the title of the position you are applying for.

Only short-listed candidates will be contacted

Please clearly mention that you have heard of this job opportunity on staff.am

Contact details

Website։ http://www.beeline.am

Phone: (010) 289-031

Address: , 2 Str., Aharonyan , Yerevan , Armenia

Find VEON Armenia CJSC on social media