Call Center Specialist

Deadline: 30 March 2023

Employment term: Permanent

Category: Banking/credit

Job type: Full time

Location: Yerevan

Job description:

Converse bank is looking for a specialist who will effectively provide customer service over the phone and SMS texting.

Job responsibilities

  • Providing information to customers about the bank services and the terms thereon
  • Provide support to customers for performing various banking operations over the phone and SMS texting,
  • Explore, clarify and solve the problems and issues raised by customers;
  • Conduct monitoring of card operations and fraud transactions,
  • Take various promotional activities to increase the sales of banking products over the phone,
  • Technical support of remote control systems,
  • Call forwarding to the appropriate subdivisions of the Bank,
  • Performs tasks as assigned by the manager.

Required qualifications

  • Specialized secondary education,
  • At least 1 year of work experience in the banking system,
  • Knowledge of RA banking legislation,
  • Fluent in the Armenian and Russian languages, good knowledge of the English language,
  • Knowledge of MS office and Armenian Software will be considered a privilege,
  • Adaptable mindset, good attitude and excellent writing skills,
  • Excellent negotiation and conflict management skills
  • Ability to solve problems quickly and efficiently,
  • Teamwork capabilities,
  • Ability to handle confidential and sensitive information.

Required candidate level: Junior

Additional information

We kindly request the candidates meeting the above requirements and wishing to participate in this vacancy competition to send their CVs to .The subject field of the message should be filled in as follows: "Specialist, Call center”.

Only appropriately filled in applications will be considered. Only short-listed candidates will be contacted. 

Please clearly mention that you have heard of this job opportunity on

Professional skills

Banking legislation of RA


Knowledge of Russian and English languages

Soft skills

Negotiation skills

Problem solving 


Communication Skills

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Contact details


Phone: +37410511211

Address: 26/1, Vazgen Sargsyan, Yerevan, Armenia

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