Call Center Specialist
Deadline: 30 March 2023
Employment term: Permanent
Category: Banking/credit
Job type: Full time
Location: Yerevan
Job description:
Converse bank is looking for a specialist who will effectively provide customer service over the phone and SMS texting.
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Job responsibilities
- Providing information to customers about the bank services and the terms thereon
- Provide support to customers for performing various banking operations over the phone and SMS texting,
- Explore, clarify and solve the problems and issues raised by customers;
- Conduct monitoring of card operations and fraud transactions,
- Take various promotional activities to increase the sales of banking products over the phone,
- Technical support of remote control systems,
- Call forwarding to the appropriate subdivisions of the Bank,
- Performs tasks as assigned by the manager.
Required qualifications
- Specialized secondary education,
- At least 1 year of work experience in the banking system,
- Knowledge of RA banking legislation,
- Fluent in the Armenian and Russian languages, good knowledge of the English language,
- Knowledge of MS office and Armenian Software will be considered a privilege,
- Adaptable mindset, good attitude and excellent writing skills,
- Excellent negotiation and conflict management skills
- Ability to solve problems quickly and efficiently,
- Teamwork capabilities,
- Ability to handle confidential and sensitive information.
Required candidate level: Junior
Additional information
We kindly request the candidates meeting the above requirements and wishing to participate in this vacancy competition to send their CVs to job@conversebank.am .The subject field of the message should be filled in as follows: "Specialist, Call center”.
Only appropriately filled in applications will be considered. Only short-listed candidates will be contacted.
Professional skills
Banking legislation of RA
AS-Bank
Knowledge of Russian and English languages
Soft skills
Negotiation skills
Problem solving
Teamwork
Communication Skills
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About Company
Converse Bank CJSC is a 30-year-old dynamically growing bank, which offers various services for individual and legal entities.
The stable development of the Bank is due to transparent operation and reasonable policies of financial management.
The Bank’s dynamic growth is provided by its highly-qualified, professional staff, thanks to which the Bank is able to quickly respond to changes happening in the market. At the same time, it continually offers new, convenient, and interesting bank services to the clients.
WE OFFER
We offer competitive compensation plus flexible bonus system. Our benefit program includes Bank products/services with special conditions, health insurance for employee and family members, as well as other various privileges.
We invest in our employees to keep them at the forefront of their respective fields and provide with opportunity of career growth for each of staff member.
Contact details
Website http://www.conversebank.am
Phone: +37410511211
Address: 26/1, Vazgen Sargsyan, Yerevan, Armenia
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