Call Center Specialist

Deadline: 14 November 2020

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description:

Working at VEON demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity. 

Veon Armenia (brand Beeline) is seeking for Call center specialists who are willing to work with night shift.

Job responsibilities

  • Provide and help to solve customers' issues via phone;
  • Give technical solutions to customer inquiries; 
  • Readdress customer requests and issues to technical team and follow-up further steps;
  • Provide customers with product and service information;
  • Transfer customer calls to appropriate technical staff.

Required qualifications

  • University degree, Technical background is a plus.
  • Experience in a relevant field is an advantage;
  • Readiness to shift work;
  • Knowledge of IT protocols;
  • A sound knowledge of telephone etiquette;
  • Ability to work with people in conflict situation;
  • Excellent communication skills;
  • Ability to work under stress;
  • Pleasant and friendly manners;
  • Responsible and stress resistant personality;
  • Advanced computer skills: experience with MS Office;
  • Fluency in Armenian and Russian languages, knowledge of English is a plus.

Required candidate level: Junior

Salary: Health insurance, service mobile other benefits.

Additional information

For additional information about our company, please visit our website: www.beeline.am.

Professional skills

Professional telephone manners

Sales/service experience

Computer knowledge

Soft skills

Ability to work independently

Conflict resolution skills

Communication skills

Stress resistant

You can apply for this job just by following Application procedure.

Application procedures

Qualified and interested candidates are kindly requested to send CV/Resume in Armenian or English languages to [email protected].

In the subject line of your e-mail message please mention the title of the position you are applying for.

Only short-listed candidates will be contacted

Please clearly mention that you have heard of this job opportunity on staff.am

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staff.am-ի այցը Beeline Հայաստան՝ հեռահաղորդակցության ոլորտի առաջատար ընկերություն

StaffCoverages նախագծի շրջանակներում staff.am այցն այս անգամ հեռահաղորդակցության ոլորտի առաջատար ընկերություն էր՝ Beeline Հայաստան, որը նաև ամբողջ Հայաստանի տարածքում խոշոր գործատու է։  Ներդրված պրոցեսները, աշխատանքային գործընթացը, ինչպես նաև աշխատակիցների տարբեր սերունդներ տեսնելիս, միանգամից հասկանում ես, որ ընկերությունը երկար տարիների պատմություն և փորձ ունի այս ոլորտում։  

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Contact details

Website http://www.beeline.am

Phone: (010) 289-031

Address: 2 Str., Aharonyan, Yerevan, Armenia

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