Exinity Group

Job description:

Exinity Group is looking for a candidate to fill the position of a Chinese Speaking Account Opening Representative.
The incumbent will report directly to the Account Opening Team Lead in Armenia and Global Head of Customer Service.
It is a full-time job, in shifts for a total of 40 hours/ week (5 days a week, 8 hours per day); shifts apply to weekends as well.

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Job responsibilities

• Verify and process all documents received and ensure that compliance procedures are being adhered to
• Assist clients in sending correct documents to achieve customer satisfaction as well as Company growth
• Process of all new documents, including Individual, Corporate, IB, etc.
• Complete compliance checks for new accounts
• Respond to any emails regarding account opening
• Follow up on pending accounts for outstanding documents, calls and emails
• Liaise with other departments/ offices to ensure they are up-to-date with account opening procedures and documents required
• Fill account documents;
• Update records of accounts daily;
• Complete weekly/ monthly reports for account opening.

Required qualifications

• Fluency in Chinese and English, both written and spoken;
• Knowledge of any other foreign language will be an advantage;
• Relevant experience in working with document flow will be considered as an advantage;
• University degree;
• Computer literacy: very good knowledge of MS Excel and MS Word;
• Excellent communication and monitoring skills;
• Ability to work in a high-pressure environment and meet strict deadlines;
• Attention to details.

Required candidate level: Not defined

Additional information