Chinese Speaking Customer Service Representative

Deadline: 11 December 2020

Employment term: Permanent

Category: Finance Management

Job type: Full time

Location: Yerevan

Job description:

Exinity Group is looking for a candidate to fill the position of a Chinese Speaking Customer Service Representative.
The incumbent will report directly to the Head of Customer Service in Armenia and Global Head of Customer Service.
It is a full-time job, in shifts for a total of 40 hours/ week (5 days a week, 8 hours per day); shifts apply to weekends as well.

Job responsibilities

  • Assist clients worldwide through a live support
  • Answer e-mails, assist with the opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments
  • Demonstrate impeccable telephone etiquette and management
  • Handle back office queries
  • Support clients with technical and troubleshooting issues
  • Report to the management
  • Deal with complaints of a varying nature promptly and effectively
  • Provide support and troubleshooting on MetaTrader platforms
  • Liaise with all departments to resolve issues
  • Liaise with the Compliance Officer regarding complaints and approval of accounts
  • Provide all relevant information to clients regarding documents and materials for becoming a client

Required qualifications

  • Fluency in Chinese and English, both written and spoken;
  • Knowledge of any other foreign language will be an advantage;
  • Relevant experience in working with document flow will be considered as an advantage;
  • University degree;
  • Computer literacy: very good knowledge of MS Excel and MS Word;
  • Excellent communication and monitoring skills;
  • Ability to work in a high-pressure environment and meet strict deadlines;
  • Attention to details.

Required candidate level: Not defined

Additional information

Competitive remuneration and benefits package; medical insurance will be provided after the completion of the probation period.

 

Professional skills

MS Excel

Customer relationship management

Advanced English knowledge

Chinese language

Soft skills

Time management

Flexible

Teamwork

Fast learning ability

Attention to details

You can apply for this job just by following Application procedure.

Application procedures

To apply for this position, please follow the link: https://apply.workable.com/exinity/j/8D5486E0D7/
Early applications are encouraged and welcome. All applications will be treated confidentially. Only shortlisted candidates will be contacted for the interview.

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Contact details

Website https://group.exinity.com/

Address: 15 Movses Khorenatsi Street, Yerevan, Armenia