Exinity Group

Job description:

Exinity Group is looking for a candidate to fill the position of a Chinese Speaking Customer Service Representative.
The incumbent will report directly to the Head of Customer Service in Armenia and Global Head of Customer Service.
It is a full-time job, in shifts for a total of 40 hours/ week (5 days a week, 8 hours per day); shifts apply to weekends as well.

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Job responsibilities

• Assist clients worldwide through a live support
• Answer e-mails, assist with the opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments
• Demonstrate impeccable telephone etiquette and management
• Handle back office queries
• Support clients with technical and troubleshooting issues
• Report to the management
• Deal with complaints of a varying nature promptly and effectively
• Provide support and troubleshooting on MetaTrader platforms
• Liaise with all departments to resolve issues
• Liaise with the Compliance Officer regarding complaints and approval of accounts
• Provide all relevant information to clients regarding documents and materials for becoming a client

Required qualifications

• Fluency in Chinese and English, both written and spoken;
• Knowledge of any other foreign language will be an advantage;
• Relevant experience in working with document flow will be considered as an advantage;
• University degree;
• Computer literacy: very good knowledge of MS Excel and MS Word;
• Excellent communication and monitoring skills;
• Ability to work in a high-pressure environment and meet strict deadlines;
• Attention to details.

Required candidate level: Not defined

Additional information