Support Specialist (With knowledge of Spanish or French)

Deadline: 31 January 2020

Employment term: Permanent

Category: Communications/Journalism/PR

Job type: Full time

Location: Yerevan

Job description:

We are an international IT company headquartered in Ireland. For more than 5 years, our professional team has been developing projects in the field of fintech, social media and e-commerce.

Our team is the future of not only our company, but also the world of digital technologies. Join us and launch your ideas into the technology world!

 

Job responsibilities

  • Identify and assess User’s needs to achieve satisfaction and provide world class support;
  • Provide accurate, valid and complete information by using the right methods/tools;
  • Handle complaints, provide appropriate solutions and alternatives in timely matter and follow up to ensure resolution;
  • Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification;
  • Set up and optimize company pages within each platform to increase the visibility of company’s social content
  • Follow communication procedures, guidelines and policies;
  • Research and analysis of user requests;
  • Communicate with user’s through various channels;
  • Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information;
  • Collaborate with development and quality assurance engineers;
  • Collaborate with other departments to manage reputation, identify key players and coordinate actions.

Required qualifications

  • BS in Communications, Marketing, Business, New Media or Public Relations;
  • At least 1 years of professional experience in a comparable position;
  • Excellent verbal and written communication skills;
  • Fluency in Russian, English, Spanish/French;
  • Familiar with CRM systems and practices;
  • Quick learner and ability to develop as a professional;
  • Understanding cultural peculiarities of different countries;
  • Working under pressure and keeping calm in different situations;
  • Ability to multi-task, prioritize and manage time effectively;
  • Ability to work in a team and with minimum supervision;
  • Ability to work flexible schedules․

Salary: Competitive, based on previous experience and skills

Additional information

Benefits 

• International team of professionals;
• Competitive salary based on interview results;
• Career growth, professional development;
• Great start for beginners;
• Unique motivational programs;
• Medical Insurance;
• Corporate online library;
• Active corporate life;
• State of the art equipment;
• Comfortable office with modern design.

All interested and qualified candidates are welcomed to send their CVs to: [email protected] with the position name in the subject line or apply online via staff.am. 

You can apply online via staff.am or follow the below application procedure.

Professional skills

English

Marketing communications

Support

Russian language

Spanish

French

Soft skills

Ability to work independently

Written communication skills

Time management

Conflict resolution skills

Hardworking

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Contact details

Website https://all.me

Phone: +37460544000

Address: Baghramyan 53, Yerevan

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