
Consumer experience executive
Deadline: 20 July 2022
Employment term: Permanent
Category: Marketing/Advertising
Job type: Full time
Location: Yerevan
Job description:
Philip Morris Armenia is looking for a Consumer Experience Executive. You will be a part of Consumer experience team responsible for acquisition programs development, implementation & proper delivery to consumers. You will contribute to smoke-free world creation and maintenance together with Philip Morris.
/en/consumer-experience-executive
Job responsibilities
As a CX Executive, you will :
• Explore and analyze Consumer Journey to map out consumer pain points during lifetime with IQOS across multiple channels & episodes and overall improve consumer experience, acquisition, awareness and conversion.
• Develop, align and implement relevant commercial instruments & activities within omni-channel consumer journey in tight collaboration with multiple departments and regional teams.
• Lead complex cross-functional project from Exploration / Ideation stage through Testing/Validation to Full Deployment/Evaluation stage and setting them up as Business-as-usual.
• Analyze data, collect feedback and best practices from Regional teams / Other Markets and constantly improve efficiency of mechanics, tools & systems.
• Develop and maintain productive partnership and alignment with regional & Headquarters Risk Reduce Product's teams.
• Participate in key organization development processes such as recruitment, training, succession planning and performance management, in order to ensure organizational sustainability and effectiveness, adequate reward and retention of stable performers and functional talent.
• Manage and coach team members so that they accomplish all assigned goals on a professional level.
• Motivate and develop team members through active participation in business and acquisition activities in order to ensure maximal development of their professional skills, energies and potential.
Required qualifications
• University degree (preferably in business related discipline – Marketing & Management)
• Strong Project Management Skills, experience at managing & prioritizing multiple project
• Experience in launching products / mechanics / tools from scratch
• Experience in commercial function will be an advantage
• Well-developed verbal and written communication skills in English and Russian, fluent/ native Armenian, Russian
• Ability to adapt in a fast pace changing environment
• Ability to independently make decisions and solve problems
• Communication, Analytical, Creative and Presentation skills
• PC skills (MS Office applications, basic coding/programming skills, experience in digital projects)
Required candidate level: Mid level
Additional information
What we offer:
- You will work in truly international environment;
- You will get unique development opportunities;
- You will enjoy building your network among highly professional colleagues;
- You will get competitive level of compensation & social packag
Professional skills
Customer Service skills
Customer relationship management
Soft skills
Negotiation skills
Time management
Customer/service oriented
Detail-oriented
Communication
You can apply for this job just by following Application procedure.
Application procedures
Application procedures (required)
How to apply:
Share this job via your favorite social media channel.
About Company
Philip Morris International is a leading international company, a dynamic global business, a center of cutting-edge science and innovative product development, and an award-winning employer (certified as Top Employer Armenia 2020).
PMI is one of the best employers worldwide with an award-winning, fulfilling, and fun work environment.
PMI employees are able to develop their skills by learning from others and participating in challenging team-based projects. Opportunities for short-term and long-term international assignments allow them to invest in themselves, see the world, and make a difference to business. With over 1,000 cross-functional moves a year, the opportunities for adventure and career advancement are endless, and talents certainly won’t get bored.
PMI’s diverse workforce of around 73,500 people speaks more than 80 languages. Company’s priority is to attract, support, and retain individuals from across the planet.
PMI is a company that has Equal salary certification because of an inclusive culture founded on equal opportunity. (35% of management roles held by women)
Thanks to the company's experience in scientific and technological spheres, in 2017 Philip Morris signed a Memorandum of Understanding with the Government of the RA, National Polytechnic University of Armenia and Yerevan State University, strengthening the company's goal of establishing a research center in Armenia and supporting educational and research programs, including master's degree and postgraduate studies.
PMI invests in building a better future. Due to Armenia’s proficiency in the scientific and technological arenas PMA expressed its readiness to establish PMA R&D facility in Armenia, as well as to support educational and research programs. Within two years, PMA R&D center has provided more than 100 scholarships and grants to Master’s, PhD students and Faculty research teams in Armenia to carry their research projects in a number of directions.
In changing times you can always choose to do nothing. Instead, PMI has set a new course for the company. They have chosen to transform and do something really big by building future on smoke-free products that are a much better choice than cigarette smoking.
#WorkFromHome. The Best Experience of Philip Morris Armenia LLC

The reaction of Philip Morris Armenia LLC to COVID19
View more
View Less
Photo Gallery
Benefits
Contact details
Website https://www.pmi.com
Phone: (060) 656-043
Address: [email protected], Yerevan, Armenia