Contact Center Specialist

Deadline: 09 February 2020

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description:  is seeking for energetic and highly motivated specialists for the position of Contact Center Specialist who will provide the Company's information in an efficient and timely manner.

Job responsibilities

  • Answer customer’s enquires through incoming call/email or chat in a timely manner
  • Provide general information (procedures, services, payments, promotion, offers etc), inform the customer about the complaint status and resolution
  • Fix customer problems at the first contact and transfer non-resolved problems as complaints to the Troubleshooting Supervisor
  • Attract potential customers through incoming and outgoing calls, make cross sell and up sale
  • Satisfy the customer by finding an appropriate solution
  • Carry out the satisfaction inquiry campaign established by the Quality Team
  • Carry out retention and loyalty campaigns established by the Retention and Loyalty
  • Make outbound calls as assigned
  • Perform other tasks as assigned

Required qualifications


  • Bachelor of University or yet a student
  • Preferably 1 year of work experience in help line or Customer services related fields
  • A natural communicator
  • Confident and can-do, with an ability to deliver an excellent customer service
  • Proficient in Armenian (written and verbal)
  • Knowledge of English and Russian language is a plus
  • With good knowledge of MS Office (Word, Excel, Outlook) will be an asset
  • Responsible
  • Able to listen and resistance in stress. 
  • Able for shift work
  • Able to work on week-ends




  • 2 weeks intense dedicated training to set you up for success
  • Health Insurance
  • Free tea and coffee
  • Fun, high-energy work environment
  • Continuous mentoring and development


Work like a TEAM, live like a FAMILY
Group success

Professional skills

MS Office

Soft skills

Negotiation skills

Stress resistant

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Contact details


Address: 12 Martiros Saryan St, Yerevan, Armenia

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