Adjarabet.am

Job description:

Adjarabet.am the leading brand in the online gambling system is pleased to announce a vacancy for the position of CRM Operations Officer.

/en/crm-operations-officer-6

Job responsibilities

• The creation and implementation of an optimized daily/weekly/monthly campaign program for the purpose of customer retention and reactivation
• Creating and implementing private promotion for specified segments through CRM tools
• Keep all departments across the company updated about existing and upcoming operations
• Customer communications flow - Targeting an appropriate segment for each promotion according to communication tools
• Analyzing and reporting the results of CRM activities
• Tracking financial effectiveness of scheduled campaigns through regular reporting, including details of customer behavior, usage, and spend
• Daily monitoring and comparison of campaigns performance to its forecast
• Resolving daily Issues
• Providing information and analysis for other departments on request

Required qualifications

• Higher Education in Business Administration
• Working experience with Data Bases
• Advance knowledge of Excel
• Basic knowledge of Tableau will be plus
• Advanced knowledge of English
• Working experience with CRM Tools will be an advantage
• Analytical skills to forecast and identify trends and challenges
• Great attention to details

Required candidate level: Not defined

Additional information