CRM Operations Officer

Deadline: 11 February 2021

Employment term: Permanent

Category: General/professional/Other services

Job type: Full time

Location: Yerevan

Job description: the leading brand in the online gambling system is pleased to announce a vacancy for the position of CRM Operations Officer.

Job responsibilities

  • The creation and implementation of an optimized daily/weekly/monthly campaign program for the purpose of customer retention and reactivation
  • Creating and implementing private promotion for specified segments through CRM tools
  • Keep all departments across the company updated about existing and upcoming operations
  • Customer communications flow - Targeting an appropriate segment for each promotion according to communication tools
  • Analyzing and reporting the results of CRM activities
  • Tracking financial effectiveness of scheduled campaigns through regular reporting, including details of customer behavior, usage, and spend
  • Daily monitoring and comparison of campaigns performance to its forecast
  • Resolving daily Issues
  • Providing information and analysis for other departments on request

Required qualifications

  • Higher Education in Business Administration
  • Working experience with Data Bases
  • Advance knowledge of Excel
  • Basic knowledge of Tableau will be plus
  • Advanced knowledge of English
  • Working experience with CRM Tools will be an advantage
  • Analytical skills to forecast and identify trends and challenges
  • Great attention to details

Required candidate level: Not defined

Additional information

Interested candidates should send their CV (in English) to [email protected]  

Please indicate the position title in the subject line of your email, otherwise, your CV will not be considered.

Please clearly mention that you have heard of this job opportunity on

Professional skills


MS Excel


Advanced English knowledge

Soft skills

Analytical skills

Fast learning ability


Attention to details

Share this job via your favorite social media channel.

Contact details


Address: 58 Karapet Ulnetsi St, Yerevan, Armenia

Find on social media