Customer Care Specialist

Deadline: 13 February 2020

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description:

Zoomerang is looking for a passionate and highly educated Customer Care Specialist. The Customer Care Specialist will be responsible for success of Zoomerang Users.

Job responsibilities

Typical tasks here include: 

  • Increase customer retention and adoption rates by conducting regular check-in calls to assess the level of satisfaction or lack thereof.
  • Serve as a customer advocate, including collecting customer feedback on product needs to transfer to Product Team, understanding customer and industry trends and articulating those back to the business.
  • Work with new and existing Zoomerang customers, serve as the primary contact to provide onboarding of new customers.
  • Track customer activity and health to identify churn risk and work proactively via targeted outreach campaigns to eliminate that risk, while simultaneously identifying and closing up-sell opportunities when applicable.
  • Be the single point of contact and work closely with internal resources on escalation and resolution processes for critical customer issues.
  • Manage large amounts of incoming Customer care requests.
  • Build sustainable relationships and trust with Customers through open and interactive communication.
  • Interact with Customers to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Determine Customer issue by evaluating and analyzing Customer requests. Handle Customer complaints, research required information using available resources and provide appropriate solutions and alternatives within the time limits.
  • Follow up to ensure resolution by providing accurate, valid and complete information.
  • Follow standard processes and procedures.
  • Identify, prioritize and escalate(as needed) Customer issues.
  • Stay current with company products, services, changes and updates.
  • Take the extra mile to engage Customers.

Required qualifications


  • Bachelor’s degree in related fields;
  • At least 2 years of Customer care experience;
  • Knowledge of Mobile development basics;
  • Strong Customer service and communication skills;
  • An upbeat and positive attitude, with the ability to work both in a team environment and independently;
  • Detail-oriented with the ability to multitask, prioritize, and manage time effectively;
  • Customer orientation and ability to adapt/respond to different types of characters;
  • Excellent English writing skills;
  • Marketing and sales skills;
  • Demonstrated proficiency in typing and grammar;
  • Willingness to cooperate with others and work for the greater good.

Required candidate level: Senior

Additional information

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Professional skills

Customer Service skills

Soft skills

Written communication skills

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Contact details


Phone: +37493451015

Address: “Yeraz” Business Center, 27/3 Azatutyan avenue, Yerevan

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