Customer Care Specialist

Deadline: 13 February 2020

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description:

Zoomerang is looking for a passionate and highly educated Customer Care Specialist. The Customer Care Specialist will be responsible for success of Zoomerang Users.

Job responsibilities

Typical tasks here include: 

  • Increase customer retention and adoption rates by conducting regular check-in calls to assess the level of satisfaction or lack thereof.
  • Serve as a customer advocate, including collecting customer feedback on product needs to transfer to Product Team, understanding customer and industry trends and articulating those back to the business.
  • Work with new and existing Zoomerang customers, serve as the primary contact to provide onboarding of new customers.
  • Track customer activity and health to identify churn risk and work proactively via targeted outreach campaigns to eliminate that risk, while simultaneously identifying and closing up-sell opportunities when applicable.
  • Be the single point of contact and work closely with internal resources on escalation and resolution processes for critical customer issues.
  • Manage large amounts of incoming Customer care requests.
  • Build sustainable relationships and trust with Customers through open and interactive communication.
  • Interact with Customers to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Determine Customer issue by evaluating and analyzing Customer requests. Handle Customer complaints, research required information using available resources and provide appropriate solutions and alternatives within the time limits.
  • Follow up to ensure resolution by providing accurate, valid and complete information.
  • Follow standard processes and procedures.
  • Identify, prioritize and escalate(as needed) Customer issues.
  • Stay current with company products, services, changes and updates.
  • Take the extra mile to engage Customers.

Required qualifications

 

  • Bachelor’s degree in related fields;
  • At least 2 years of Customer care experience;
  • Knowledge of Mobile development basics;
  • Strong Customer service and communication skills;
  • An upbeat and positive attitude, with the ability to work both in a team environment and independently;
  • Detail-oriented with the ability to multitask, prioritize, and manage time effectively;
  • Customer orientation and ability to adapt/respond to different types of characters;
  • Excellent English writing skills;
  • Marketing and sales skills;
  • Demonstrated proficiency in typing and grammar;
  • Willingness to cooperate with others and work for the greater good.

Required candidate level: Senior

Additional information

Аpply online via staff.am and follow entire application process.

You can apply online via staff.am or follow the below application procedure.

Please clearly mention that you have heard of this job opportunity on staff.am

Professional skills

Customer Service skills

Soft skills

Written communication skills

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Contact details

Website https://www.zoomerang.app

Phone: +37493451015

Address: “Yeraz” Business Center, 27/3 Azatutyan avenue, Yerevan

Find Zoomerang on social media