Customer Care Specialist

Deadline: 09 May 2021

Employment term: Permanent

Category: Other IT

Job type: Full time

Location: Yerevan

Job description:

At Krisp, we are developing and launching applications that enhance professonalism and productivity of employees and contact center agents. Krisp mutes background noise bi-directionally during calls and is the only software available in the market to do so as an application, becoming a virtual microphone and speaker within Windows, Mac OS and VDI. We are out front leading this market, with partners and customers including Chase, Concentrix, Discord, Apple and many others. Our team is defining the future of how remote employees vastly improve their voice and video communications.

Krisp is an award winning product, loved throughout the world. In 2020, Krisp has been recognized as:

  • Forbes AI 50 most promising AI startup
  • Forbes Cloud 100 Rising Star
  • TIME 100 Best Inventions
  • Gartner Cool Vendor

The Role:

As a Customer Care Specialist, you will be responsible for helping our customers to get the best out of the company products and putting effort to ensure every issue of the Customer is positively solved.

 

 

Job responsibilities

  • Manage large amounts of incoming Customer care requests
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Interact with Customers to provide and process information in response to inquiries, concerns, and requests about products and services
  • Determine Customer issue by evaluating and analyzing Customer requests. Handle Customer complaints, research required information using available resources and provide appropriate solutions and alternatives within the time limits
  • Follow up to ensure resolution by providing accurate, valid and complete information;
  • Follow standard processes and procedures
  • Identify, prioritize and escalate(as needed) Customer issues
  • Stay current with company products, services, changes and updates
  • Take the extra mile to engage customers.

Required qualifications

  • Strong communication skills
  • An upbeat and positive attitude, with the ability to work both in a team environment and independently
  • Detail-oriented with the ability to multitask, prioritize, and manage time effectively
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent English
  • Demonstrated proficiency in typing and grammar
  • Willingness to cooperate with others and work for the greater good
  • Ability to work at night.

Required candidate level: Mid level

Additional information

All interested candidates are encouraged to submit their applications.

Please clearly mention that you have heard of this job opportunity on staff.am

Professional skills

Customer Service skills

Soft skills

Communication

Team player

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Krisp snags $5M A round as demand grows for its voice-isolating algorithm

Krisp’s smart noise suppression tech, which silences ambient sounds and isolates your voice for calls, arrived just in time.
The company got out in front of the global shift to virtual presence, turning early niche traction into real customers and attracting a shiny new $5 million Series A funding round to expand and diversify its timely offering.

Article: https://tcrn.ch/2C6Sctn

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#WorkFromHome. The Best Experience of Krisp

The reaction of Krisp to COVID19

 

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RTX Voice: Noise-destroying tech put to the test

Graphics card-maker Nvidia is developing noise-cancellation technology that can eliminate nuisance sounds from video calls and livestreams.

The first version of its technology uses spare capacity on its high-end graphics cards.

BBC Click's Chris Fox put the system through a series of increasingly complex challenges, alongside existing noise-cancelling software Krisp.

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Benefits

Medical insurance
Teambuilding and corporate events
Local and online training package
Stock options
Complimentary tea, coffee and refreshments
Flexible working schedule
Family medical insurance
Day offs
Sport package
Special day-offs
Staff referral program
"Baby born" package
Corporate swags from Company Swag stores

Contact details

Website https://krisp.ai

Address: 5/1 Hrachya Kochar St, Yerevan, Armenia

Find Krisp on social media