
Customer Care Specialist/Evening shift
Deadline: 21 April 2021
Employment term: Permanent
Category: Other IT
Job type: Full time
Location: Yerevan
Job description:
At 10Web, we believe that the Customer is the purpose of our work and the most important part of the business. Customers don't care how much we know until they know how much we care. And they often don't expect us to be perfect, they just expect us to fix things when they go wrong.
Our Great Customer Care Specialist is the trustee of 10Web Customer - the one who is always there to have the Customer's back, help them get the best out of the company products and do put effort to ensure every issue of the Customer is positively solved.
Working hours: 7 PM - 2 AM
/en/customer-care-specialistevening-shift-1
Job responsibilities
The highlights we’re looking for?
Care: Readiness to go an extra mile for a Customer with a problem, making sure the problem is solved as if it was your own.
Dedication: At 10Web Care we believe that success is no accident. It is hard work, perseverance, learning and most of all, love of what you are doing.
What will you do?
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Manage large amounts of incoming Customer care requests;
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Build sustainable relationships and trust with Customers through open and interactive communication;
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Interact with Customers to provide and process information in response to inquiries, concerns, and requests about products and services;
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Determine Customer issue by evaluating and analyzing Customer requests. Handle Customer complaints, research required information using available resources and provide appropriate solutions and alternatives within the time limits;
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Follow up to ensure resolution by providing accurate, valid and complete information;
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Follow standard processes and procedures;
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Identify, prioritize and escalate(as needed) Customer issues;
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Stay current with company products, services, changes, and updates;
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Take the extra mile to engage Customers;
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The work is night shift and you can do it from home;
Required qualifications
While we value all skills, the position of Customer Care Specialist specifically requires:
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Excellent English writing skills;
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A tech-savvy with problem-solving skills;
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Strong customer service and communication skills;
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An upbeat and positive attitude, with the ability to work both in a team environment and independently;
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Detail-oriented with the ability to multi-task, prioritize, and manage time effectively;
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Customer orientation and ability to adapt/respond to different types of characters;
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Demonstrated proficiency in typing and grammar;
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Willingness to cooperate with others and work for the greater good.
Preferred qualifications:
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Bachelor’s degree in related fields;
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Familiarity with different CMS (e.g. WordPress) and practices;
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At least one year of customer care experience.
Required candidate level: Mid level
Additional information
Interested individuals are requested to send their CV to: [email protected]. Please, clearly mention in the subject line: "Customer Care Specialist/Evening Shift ". Only shortlisted candidates will be considered․Thanks.
Professional skills
WordPress
Customer Service skills
Advanced English knowledge
Soft skills
Positive attitude
Problem solving
Communicability
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About Company
About Us
10Web is an Automated WordPress Platform that’s shaking up the web development industry through its heavy reliance on automation technology.
With remarkable features such as automated website hosting, AI-assisted website building, automated 1-click migrations, automated website management, and automatic 90+ PageSpeed optimization, 10Web simplifies website building and hosting to a much-needed degree that allows everyone, including the technologically-challenged, to build fully functional websites with professional design in just a few minutes.
What we’re looking for
At 10Web, we value professionalism and reliability the most. But, as a company on the rise, we also require motivation and flexibility to keep up with new developments and the necessary passion to contribute to the company’s success.
10Web in Facts & Numbers
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20 million downloads of 10Web products
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10 years of experience
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Certified Google Technology partner
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1200+ upvotes on ProductHunt
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Featured on Business Insider, Yahoo Finance, NBC
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Technology Stack : ML(TensorFlow), Pytorch, Angular 7, Python-flask, NodeJS, Modern PHP(Laravel), WordPress
Our Benefits
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Stock options;
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Work from home;
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Medical insurance;
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Paid day-offs;
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Special day-offs;
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Cultural diversity;
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Extreme transparency;
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Professional trainings & personal development opportunities;
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Team building & corporate events;
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Snacks & coffee.
10Web Working Principles
WEAR THE CUSTOMER'S SHOES
We trust our customers to know best what they need. We set and brave challenges with their perspective in mind.
MAKE IT FAST
We know customers don’t like waiting too long. We deliver high-quality products. Really fast.
MAGIC IN USE
Each detail does matter. It’s attention to every potion ingredient that makes magic happen.
PROGRESS IS BETTER THAN PERFECTION
We’re not afraid of failures and mistakes. We progress and innovate through continuous learning, always experimenting and making iterations.
HAVE A POINT OF VIEW
Having a point of view about what matters and expressing it exponentially increases the chances to make a change and so, a difference.
BE HONEST IN OUR DECISIONS
Data and facts drive our actions. We take the news as it is, no matter how good or bad.
BE A TEAM PLAYER
Go ahead and share experience and knowledge to empower each member of the team and make him or her better.
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Introducing to you 10Web, a managed WordPress hosting powered by Google Cloud. At 10Web we believe that everyone has the right to create a quality website even for their craziest ideas.
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