10Web

Job description:

At 10Web, we believe that the Customer is the purpose of our work and the most important part of the business. Customers don't care how much we know until they know how much we care. And they often don't expect us to be perfect, they just expect us to fix things when they go wrong.

Our Great Customer Care Specialist is the trustee of 10Web Customer - the one who is always there to have the Customer's back, help them get the best out of the company products and do put effort to ensure every issue of the Customer is positively solved.

Working hours: 7 PM - 2 AM

/en/customer-care-specialistevening-shift-1

Job responsibilities

The highlights we’re looking for?

Care: Readiness to go an extra mile for a Customer with a problem, making sure the problem is solved as if it was your own.

Dedication:  At 10Web Care we believe that success is no accident. It is hard work, perseverance, learning and most of all, love of what you are doing.

What will you do?

• Manage large amounts of incoming Customer care requests;

• Build sustainable relationships and trust with Customers through open and interactive communication;

• Interact with Customers to provide and process information in response to inquiries, concerns, and requests about products and services;

• Determine Customer issue by evaluating and analyzing Customer requests. Handle Customer complaints, research required information using available resources and provide appropriate solutions and alternatives within the time limits;

• Follow up to ensure resolution by providing accurate, valid and complete information;

• Follow standard processes and procedures;

• Identify, prioritize and escalate(as needed) Customer issues;

• Stay current with company products, services, changes, and updates;

• Take the extra mile to engage Customers;

• The work is night shift and you can do it from home;

Required qualifications

While we value all skills, the position of Customer Care Specialist specifically requires:

• Excellent English writing skills;

• A tech-savvy with problem-solving skills;

• Strong customer service and communication skills;

• An upbeat and positive attitude, with the ability to work both in a team environment and independently;

• Detail-oriented with the ability to multi-task, prioritize, and manage time effectively;

• Customer orientation and ability to adapt/respond to different types of characters;

• Demonstrated proficiency in typing and grammar;

• Willingness to cooperate with others and work for the greater good.

Preferred qualifications:

• Bachelor’s degree in related fields;

• Familiarity with different CMS (e.g. WordPress) and practices;

• At least one year of customer care experience.

Required candidate level: Mid level

Additional information