Customer Care Specialist/Night Shift 

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Deadline: 20 July 2022

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description:

At 10Web, we believe that the Customer is the purpose of our work and the most important part of the business. Customers don't care how much we know until they know how much we care. And they often don't expect us to be perfect, they just expect us to fix things when they go wrong.

Our Great Customer Care Specialist is the trustee of 10Web Customer - the one who is always there to have the Customer's back, help them get the best out of the company products and do puts effort to ensure every issue of the Customer is positively solved.

Working hours: 2 AM - 9 AM( work every other day)

Job responsibilities

The highlights we’re looking for?

Care: Readiness to go an extra mile for a Customer with a problem, making sure the problem is solved as if it was your own.

Dedication: At 10Web Care we believe that success is no accident. It is hard work, perseverance, learning and most of all, love of what you are doing.


What will you do?

  • Manage large amounts of incoming Customer care requests;

  • Build sustainable relationships and trust with Customers through open and interactive communication;

  • Interact with Customers to provide and process information in response to inquiries, concerns, and requests about products and services;

  • Determine Customer issue by evaluating and analyzing Customer requests. Handle Customer complaints, research required information using available resources and provide appropriate solutions and alternatives within the time limits;

  • Follow up to ensure resolution by providing accurate, valid and complete information;

  • Follow standard processes and procedures;

  • Identify, prioritize and escalate(as needed) Customer issues;

  • Stay current with company products, services, changes, and updates;

  • Take the extra mile to engage Customers;

  • The work is night shift and you can do it from home;

Required qualifications

While we value all skills, the position of Customer Care Specialist specifically requires:

  • Excellent English writing skills;

  • A tech-savvy with problem-solving skills;

  • Strong customer service and communication skills;

  • An upbeat and positive attitude, with the ability to work both in a team environment and independently;

  • Detail-oriented with the ability to multi-task, prioritize, and manage time effectively;

  • Customer orientation and ability to adapt/respond to different types of characters;

  • Demonstrated proficiency in typing and grammar;

  • Willingness to cooperate with others and work for the greater good.

Preferred qualifications:

  • Bachelor’s degree in related fields;

  • Familiarity with different CMS (e.g. WordPress) and practices;

  • At least one year of customer care experience.

Required candidate level: Mid level

Professional skills

WordPress

Customer Service skills

Advanced English knowledge

Soft skills

Positive attitude

Problem solving 

Communicability

You can apply for this job just by following Application procedure.

Application procedures

Interested individuals are requested to apply by the following link.

Only shortlisted candidates will be considered․Thanks.

Please clearly mention that you have heard of this job opportunity on staff.am

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10Web Working Principles

At 10Web, we follow 7 working principles that ensure a productive and inspiring working environment for our team as well as an incredible experience for our customers.

WEAR THE CUSTOMER'S SHOES

We trust that our customers know their needs best, so we set and accomplish goals with their perspective in mind.

MAKE IT FAST

We know customers don’t like waiting too long, so we deliver high-quality products really fast.

MAGIC IN USE

Every detail matters. It’s the attention to every potion ingredient that makes magic happen!

PROGRESS IS BETTER THAN PERFECTION

We’re not afraid of making mistakes. Instead, we move forward, innovate, experiment, and continuously learn and apply. 

HAVE A POINT OF VIEW

Having a point of view about the things that matter and expressing it increases the chance of creating meaningful and impactful change exponentially.

BE HONEST IN OUR DECISIONS

Data and facts drive our actions. We take the news as it is, regardless of whether it’s good or bad.  

BE A TEAM PLAYER

Share experience and knowledge to empower each team member, ultimately making them better at what they do. 

 

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10WEB AUTOMATED WORDPRESS PLATFORM

Introducing 10Web, an Automated WordPress Platform powered by Google Cloud. At 10Web we believe everyonewhether they’re a tech expert or a newbie, has the right to host, build, and manage professional websites, and we empower them to do just that.

 

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#WorkFromHome. The Best Experience of 10Web

The reaction of 10Web to COVID19

 

2020 changed the world, and 10Web changed with it. Learn how we adapted to the new reality by implementing big changes in our workplace, while still keeping our team motivated, productive, and empowered.

 

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Photo Gallery

Benefits

Medical insurance
Teambuilding and corporate events
Flexible working schedule
Complimentary tea, coffee and refreshments
Stock options
Local and online training package
"Baby born" package
Day off
Family medical insurance
Happy Hour
Special day-offs
Sport package
Education Reimbursement
Parental Leave
Regular salary review
Gamezone or fun activities
Lucky Carrot
Professional Development Reimbursement
Family member insurance with preferential terms

Testimonials

Contact details

Website https://10web.io/

Address: 30/3 Gyulbenkyan st., Yerevan, Armenia

Find 10Web on social media