Customer Operations Portfolio Manager

Deadline: 29 January 2021

Employment term: Permanent

Category: Other IT

Job type: Full time

Location: Yerevan

Job description:

Adjarabet.am is pleased to announce a vacancy for the position of Customer Operations Portfolio Manager. The position of Customer Operations Portfolio Manager fully oversees, monitors, and controls the activities ongoing within the portfolio and provides feedback to stakeholders. The Customer Operations Portfolio Manager is accountable for projects and activities accomplishment within the set Timelines, Budget, and Scope.

Job responsibilities

  • Lead the Initiation, Planning, and Execution phases of the activities within Portfolio
  • Make sure that new initiatives are presented to the Solution Committee, so the Technical Solution and Execution Team is duly identified.
  • Assure effective communication of Project Objectives, Timeline, Scope
  • Assure the responsibilities are clearly communicated within the project teams
  • Manage the accomplishment of the goal within the portfolio, which means: Monitor and control the execution of the project within the set Timeline, Budget, and Scope; Accomplishment the Portfolio tasks, Features, and Objectives, which are distributed within the Product Development Teams and managed by Product Owners
  • Set and continually manage project expectations while delegating and managing deliverable with team members and stakeholders
  • Assemble and coordinate project staff, provide direction and support
  • Direct and motivate the project team as appropriate
  • Ensure that all projects are delivered on-time, within scope and budget
  • Manage expectations for the delivery of the project and escalate to PMO as needed to enable appropriate corrective action to be taken
  • Create and maintain comprehensive project documentation
  • Develop a detailed project plan to monitor, track progress and share with clients/stakeholders
  • Collect and consolidate the statuses of activities ongoing within the portfolio and report to BOD and stakeholders
  • Manage project budget, meaning: Manage the purchasing activities and vendor selection process, negotiations with vendors; Accomplishment of Project Budget Targets; Contract terms agreement and preparation
  • Estimate timelines, measure risks, and define mitigation strategies for identified risks
  • Present to Project Steering Committee/Project team the Concepts, planning, and project status/progress reports, defining ongoing activities, problems, and solutions
  • Work with the head of Project Management Office to facilitate process improvements to Portfolio Management
  • Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence
  • Participate in establishing practices, templates, policies, and tools to expand and mature capabilities for the Project Management Office
  • Coordinate internal resources and third parties/vendors for the flawless execution of projects
  • Manage the relationship with the clients and all stakeholders
  • Keep abreast of new and emerging technologies, and other developments in the current area of work
  • Manage project changes and interventions to achieve project outputs
  • After the project accomplishment follow-up and measure project results and present to the Project Committee.

Required qualifications

  • 1+ year of IT Project Management experience
  • Portfolio of independently accomplished projects, which are recognized as successful (In time, within the budget, and according to the scope)
  • Tools: Intermediate knowledge level of MS Project, Jira, Confluence, Visio, Excel, Word, and PowerPoint
  • Well Awareness of Technical Business Processes in order to independently define the flow and sequence of works to be performed
  • Working experience in Project Management (Agile - Scrum / Waterfall)
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multitasking skill
  • Leadership, Business knowledge / Ability to understand business needs
  • Bachelor’s Degree in Business Administration, Computer Science or equivalent
  • Fluency in Armenian and English, Russian (Preferable)
  • A can-do attitude and willingness to go the extra mile when required
  • Self-motivated, decisive, with the ability to adapt to change and competing demands
  • Skills/Knowledge to estimate the required resources for project tasks accomplishment

Required candidate level: Not defined

Additional information

Interested candidates should send their CV to [email protected]  

Please indicate the position title in the subject line of your email, otherwise, your CV will not be considered.

Please clearly mention that you have heard of this job opportunity on staff.am

Professional skills

Confluence

JIRA

Scrum

MS Project

MS Office

MS Visio

Agile

Soft skills

Leadership skills

Time management

Teamwork

Self-motivation

Communicability

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Contact details

Website http://adjarabet.am

Address: 58 Karapet Ulnetsi St, Yerevan, Armenia

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