Customer Service Representative

Deadline: 15 March 2020

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description:

InfoPay is looking for a Customer Service Representative fluent in English language to join its Customer Care team to handle a high volume of email and chat to customers.

Job responsibilities

- Follow all policies and procedures to promptly answer customer service emails and live chat in English language;
- Report any issues connected with customers or service/ websites to the Management immediately;
- Work directly with the Management and fellow team members in Yerevan office and Boston office in the U.S. and other offshore teams;
- Become very familiar with all of the Company's websites and services to be able to expertly assist customers.

Required qualifications

- Fluency in English language;
- Demonstrated ability to work effectively in a team;
- Proven track record of excellent communication and customer service skills;
- Enthusiasm for helping others;
- Ability to multi-task, prioritize and manage the time effectively;

- Willing to work 1PM – 9PM shift in our office at Elite Business Plaza;
- Patience for dealing with confused or irate customers.

Required candidate level: Not defined

Salary: $350-$450USD/month

Additional information

Please send cover letter and CV to [email protected]

You can apply online via staff.am or follow the below application procedure.

Please clearly mention that you have heard of this job opportunity on staff.am

Professional skills

Customer Service skills

Customer relationship management

Advanced English knowledge

Soft skills

Time management

Teamwork

Multitasking

Communication skills

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Contact details

Website https://www.infopay.com/

Address: Elite Plaza Business Center, Yerevan, Armenia