Customer Service Specialist

Deadline: 09 February 2020

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description: is looking for Customer Service Specialists who will  deliver a professional face to face service  to customers.

Job responsibilities

  • Serve customers in the branch;
  • Introduce the Company's products and services;
  • Respond to customer inquiries and resolve;
  • Take a proactive approach to determine service needs, provide information suggesting appropriate service and advice to customers;
  • Proceed with the activation of new contracts and their software registration;
  • Suggest additional products and services of use to clients;
  • Direct requests and unresolved issues to the designated resource; 
  • Accept loan payments;
  • Fulfill other duties related to the work.



Required qualifications

  •  Higher education in Business Administration, Finance or a related field;
  • Experience in banks/ financial institutions or in other customer service fields will be an advantage;
  • Good knowledge of MS Office;
  • Knowledge of Armenian, Russian and English languages;
  • Analytical and problem-solving skills;
  • Excellent communication and presentation skills;
  • Result-oriented and goal-driven personality;
  • Sense of responsibility;
  • Ability to work under pressure;
  • Effective time management skills;
  • Able for shift work;
  • Able to work on week-ends.

Professional skills

MS Office

Soft skills

Time management

Conflict resolution skills

Customer/service oriented

Stress resistant

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Contact details


Address: 12 Martiros Saryan St, Yerevan, Armenia

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