Customer Success Specialist

Deadline: 22 January 2022

Employment term: Permanent

Category: IT Support/Technician

Job type: Full time

Location: Yerevan

Job description:

We are looking for an experienced Customer Success Specialist who will work directly with our English speaking customers all over the world. Main responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.

Job responsibilities

  • Respond to customer queries via email and chat
  • Provide detailed information about the products
  • Listen to customer issues and provide adequate solutions
  • Keep the record of customers and follow-up with them on a timely basis for better customer experience
  • Maintain a good relationship between customers and the company.
  • Communicate effectively with the product team.

Required qualifications

  • Proven customer support experience in the tech industry
  • Excellent written and verbal knowledge of English
  • The flexibility to work according to US hours.
  • Excellent problem-solving skills
  • A positive attitude and the ability to build relationships with clients

Required candidate level: Mid level

Additional information

All interested candidates are welcomed to apply by sending their CVs to [email protected].

Please clearly mention that you have heard of this job opportunity on

Soft skills

Positive attitude

Problem solving 

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Hexact, Inc. has launched a new and improved version of Hexowatch featuring a brand new UI and platform improvements including: upgraded crawling, browser tech and an optional residential proxy add-on, ideal to monitor websites that employ more complex countermeasures or to check pages from over 80+ different locations around the world.

Hexowatch empowers over 30,000 users, performing over 6 million monitoring checks daily. On average, paid customers save over 31 hours a month by automating change monitoring via Hexowatch.

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Hexact signs 3-year Cloud commitment agreement with SADA and Google Cloud

Hexact, a leader in change detection, web monitoring and work automation,  has signed a 3 year Google Cloud commitment with SADA as the foundation of the company’s growth and innovation. Hexact also joined the Google Cloud Build Program and Google Cloud Partner Program. 


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Join Us!

A quick peek behind the scenes at our epic team and offices.

Don’t forget Hexact offers a fast paced environment, healthcare benefits, employee stock options and more.


To check out more about our job openings: 

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Medical insurance
Annual salary review
Flexible working schedule
Annual bonus
Day off
Stock options
Teambuilding and corporate events
Local and online training package
Complimentary tea, coffee and refreshments
Staff referral program
Lucky Carrot
Reward System
Gamezone or fun activities
Corporate swags from Company Swag stores


Contact details


Address: Moskovyan 3 str., 5th. floor, Yerevan, Armenia

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