Customer Success Specialist
Deadline: 12 June 2022
Employment term: Permanent
Category: Business/Management
Job type: Full time
Location: Yerevan
Job description:
Why this role matters:
As a Customer Success Specialist at Dexatel's Product Team you will be responsible for solving customer queries, recommending solutions, and guiding product/platform users through features and functionalities.
To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.
Ultimately, you will be part of a talented team and will be a trusted person in a company that offers excellent customer support. Added to this, as a part of Dexatel endeavor, you will help ensure the success of our product, as well as have a direct impact on the company's success, and grow with the company.
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Job responsibilities
What you will do:
- Provide expert support to customers and internal sales team by responding to customer queries in a timely and accurate manner;
- Identify customer needs and help customers use specific features;
- Builds and maintains long term relationships with the customer and sales team;
- Act as a bridge between Technical support team, Product team and clients to improve the understanding and enhance the communication;
- Monitor customer complaints and follow up with them to ensure their technical issues are resolved,
- Assist with departmental process improvements and advise on areas that do not meet customer expectations;
- Performs other position-related duties as specified by management.
Required qualifications
What will you bring in:
- At least 1 year of work experience as a Customer Success Specialist or similar CS role;
- Passionate about providing the exceptional customer experience;
- Leadership capabilities and/or handling problematic customer related situations;
- Excellent communication and problem-solving skills;
- Fluent written and verbal communication skills in the English language;
- Multi-tasking abilities;
- Patience when handling tough cases.
Required candidate level: Mid level
Additional information
Why Dexatel?
Dexatel is now one of the leading omnichannel solutions providers in the Cloud Communications industry. Our client portfolio consists of over 800 clients and operators, including 300 major ones. Our list of celebrity partners includes names such as Google, Viber, Deutsche Telekom, China Telecom, Vodafone, T-Mobile, Orange Spain, Orange Poland, CenturyLink, Cellcom and SAP.
We see success in our business not only by displaying high-quality standards and professional development but also by creating an atmosphere in the workplace that will itself be a source of inspiration for each of us at the Company. We have adopted the principle of creating and maintaining a healthy working environment based on tolerance, equality and non-discrimination. Our Company provides everyone with the opportunity for self-development and progress without limitations.
If you are excited about this opportunity, then take your portion of the challenge and send your CV to [email protected] indicating the title (“Customer Success Specialist") in the subject line of the email.
Professional skills
Customer Service skills
Customer relationship management
Soft skills
Written communication skills
Detail-oriented
english
Communication Skills
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About Company
Dexatel was founded in 2015 and since then we offer excellent telecommunication services: voice wholesale and retail services, SMS hubbing services and Cloud PBX services.
The main goal for Dexatel is to provide a personalized and individual experience to every customer, so they will see only the information that they need without spending extra time.
Our Mission
Provide the most personalized solutions and customer journey, and show how personalization works by our example. This means two things:
- the reality, where every business message will be written for a particular customer,
- customers will only get relevant information at a relevant time.
Our Vision
We see success in our business not only by displaying high-quality standards, professional development, and personalized solutions for all our stakeholders but also by creating an atmosphere in the workplace that will itself be a source of inspiration for each of us at the Company.
We have adopted the principle of creating and maintaining a healthy working environment based on tolerance, equality, and non-discrimination. Each employee of the Company has no advantage over another employee in terms of education, personal development, professional qualifications, or other personal attributes. Our Company provides everyone with the opportunity for self-development and progress without limitations.
Another aspiration of ours is to become the best representatives of our field and industry-leading players; trusted by different operators, companies, and start-ups based on our professionalism and use of cutting-edge technologies.
Career Path at Dexatel
At Dexatel we strongly believe that the team is our main asset.
We encourage and promote teamwork which boosts productivity and makes our team members feel less isolated, it also helps them to feel more engaged with their tasks. At Dexatel, we created the best atmostphere at the office, because we know that healthy and happy employees are more motivated and engaged. We train, coach and teach and therefore providing opportunites for growth and self-development.
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Moving To Our New Home
WE ARE MOVING TO OUR NEW HOME! Dexatel team is moving to its new, vibrant, and supercool office!
Just as the old one, this beauty is a new home, where we'll be facing bigger challenges, solving tougher problems, and achieving higher heights. BUT, FIRST, WE'D LOVE TO PAY A TRIBUTE TO THE OLD ONE For 4 years our good old office welcomed and hugged us as a home, serving as the place where DexaTeam was built and our unique culture was formed. But, the time has come for the Team to move on and enjoy huge enhancements within Dexatel Culture & Lifestyle.
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Photo Gallery
Benefits
Testimonials
The best working environment for me is when you enjoy your daily work. Dexatel creates a soothing atmosphere and challenging workplace, so you don’t notice how the day goes by. I learn every day and I’m challenged to reach my potential and develop new professional skills. I interact with amazing people. A healthy and personalized work environment, corporate culture, benefits and perks, active lifestyle, positive energy, and a team of talented people: these are just a few things about Dexatel.
Anush Babayan - Human Resources (HR) Manager
It’s an amazing feeling to work in a company that integrates its vision into the work environment as well. We strive to give a personalized approach not only to each and every one of our clients but to each Dexatelian as well. We challenge each other to grow both personally and professionally, we create an environment of trust and appreciation. I’m happy to be a part of this amazing team and create magic day by day.
Rubina Alumyan - HR Manager
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