Customer Success Specialist

Deadline: 12 June 2022

Employment term: Permanent

Category: Business/Management

Job type: Full time

Location: Yerevan

Job description:

Why this role matters:

As a Customer Success Specialist at Dexatel's Product Team you will be responsible for solving customer queries, recommending solutions, and guiding product/platform users through features and functionalities.

To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.

Ultimately, you will be part of a talented team and will be a trusted person in a company that offers excellent customer support. Added to this, as a part of Dexatel endeavor, you will help ensure the success of our product, as well as have a direct impact on the company's success, and grow with the company.

Job responsibilities

What you will do:

  • Provide expert support to customers and internal sales team by responding to customer queries in a timely and accurate manner;
  • Identify customer needs and help customers use specific features;
  • Builds and maintains long term relationships with the customer and sales team;
  • Act as a bridge between Technical support team, Product team and clients to improve the understanding and enhance the communication;
  • Monitor customer complaints and follow up with them to ensure their technical issues are resolved,
  • Assist with departmental process improvements and advise on areas that do not meet customer expectations;
  • Performs other position-related duties as specified by management.

Required qualifications

What will you bring in:

  • At least 1 year of work experience as a Customer Success Specialist or similar CS role;
  • Passionate about providing the exceptional customer experience;
  • Leadership capabilities and/or handling problematic customer related situations;
  • Excellent communication and problem-solving skills;
  • Fluent written and verbal communication skills in the English language;
  • Multi-tasking abilities;
  • Patience when handling tough cases.

Required candidate level: Mid level

Additional information

Why Dexatel?

Dexatel is now one of the leading omnichannel solutions providers in the Cloud Communications industry. Our client portfolio consists of over 800 clients and operators, including 300 major ones. Our list of celebrity partners includes names such as Google, Viber, Deutsche Telekom, China Telecom, Vodafone, T-Mobile, Orange Spain, Orange Poland, CenturyLink, Cellcom and SAP.

We see success in our business not only by displaying high-quality standards and professional development but also by creating an atmosphere in the workplace that will itself be a source of inspiration for each of us at the Company. We have adopted the principle of creating and maintaining a healthy working environment based on tolerance, equality and non-discrimination. Our Company provides everyone with the opportunity for self-development and progress without limitations.

If you are excited about this opportunity, then take your portion of the challenge and send your CV to [email protected] indicating the title (“Customer Success Specialist") in the subject line of the email.

Please clearly mention that you have heard of this job opportunity on staff.am

Professional skills

Customer Service skills

Customer relationship management

Soft skills

Written communication skills

Detail-oriented

english

Communication Skills

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Career Path at Dexatel

At Dexatel we strongly believe that the team is our main asset. 

We encourage and promote teamwork which boosts productivity and makes our team members feel less isolated, it also helps them to feel more engaged with their tasks. At Dexatel, we created the best atmostphere at the office, because we know that healthy and happy employees are more motivated and engaged. We train, coach and teach and therefore providing opportunites for growth and self-development. 

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Moving To Our New Home

WE ARE MOVING TO OUR NEW HOME! Dexatel team is moving to its new, vibrant, and supercool office!

Just as the old one, this beauty is a new home, where we'll be facing bigger challenges, solving tougher problems, and achieving higher heights. BUT, FIRST, WE'D LOVE TO PAY A TRIBUTE TO THE OLD ONE For 4 years our good old office welcomed and hugged us as a home, serving as the place where DexaTeam was built and our unique culture was formed. But, the time has come for the Team to move on and enjoy huge enhancements within Dexatel Culture & Lifestyle.

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Benefits

Annual bonus
Free language courses
Annual salary review
Medical insurance
Teambuilding and corporate events
Complimentary tea, coffee and refreshments
Day off
Company performance-based bonuses
Sport package
Local and online training package
Gamezone or fun activities
Reward System
Training program abroad

Testimonials

Contact details

Website https://dexatel.com/

Address: 4 Amiryan St, Yerevan, Armenia

Find Dexatel on social media