Customer Success Specialist (Night Shift)

Deadline: 29 May 2022

Employment term: Permanent

Category: IT Support/Technician

Job type: Full time

Location: Yerevan

Job description:

We are looking for an experienced Customer Success Specialist who will work directly with our English speaking customers all over the world and can work the night shift.

Main responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.


Job responsibilities

  • Respond to customer queries via email and chat
  • Provide detailed information about the products
  • Listen to customer issues and provide adequate solutions
  • Keep the record of customers and follow-up with them on a timely basis for better customer experience
  • Maintain a good relationship between customers and the company.
  • Communicate effectively with the product team.

Required qualifications

  • Proven customer support experience in the tech industry
  • Excellent written and verbal knowledge of English
  • Ability to work at night shift hours: from 8 PM to 4 AM Monday through Friday with the option to work remotely.
  • Excellent problem-solving skills
  • A positive attitude and the ability to build relationships with clients

Required candidate level: Mid level

Additional information

All interested candidates are welcomed to apply by sending their CVs to [email protected].

Please clearly mention that you have heard of this job opportunity on staff.am

Soft skills

Positive attitude

Problem solving 

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Armenian Hexact company partners with SADA and Google Cloud to advance innovation

Hexact, a leader in change detection, web monitoring and work automation, has signed a 3 year Google Cloud commitment with SADA as the foundation of the company’s growth and innovation. Hexact also joined the Google Cloud Build Program and Google Cloud Partner Program.

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Hexact-ը հասանելի է դարձնում Google-ի տվյալների «պահեստը»՝ BigQuery-ն և առևտրային նոր հարթակ է բացում

 

Hexact ընկերությունն իր աշխատանքի 3-րդ տարին նշանավորեց նոր ռազմավարությամբ, որը բեկումնային է տեխնոլոգիաների աշխարհում։

Ստարտափն իր 40,000+ գրանցված ու ապագա բոլոր օգտատերերի համար այսօրվանից հասանելի դարձրեց ամպային տեխնոլոգիայով աշխատող վաղվա աշխարհը։ Google BigQuery-ն վերլուծությունների համար օգտագործվող տվյալների խոշորագույն բազան է աշխարհում։ Google Cloud-ի տվյալների ամպային մեծամասշտաբ այս պահեստից այսուհետև կարելի է օգտվել Hexact-ի էկոհամակարգի գլխավոր՝ Hexomatic պրոդուկտի միջոցով, առանց ծրագրավորման որևէ գիտելիքի:

 

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Join Us!

A quick peek behind the scenes at our epic team and offices.

Don’t forget Hexact offers a fast paced environment, healthcare benefits, employee stock options and more.

 

To check out more about our job openings: www.hexact.io

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Photo Gallery

Benefits

Medical insurance
Annual salary review
Flexible working schedule
Annual bonus
Day off
Stock options
Teambuilding and corporate events
Local and online training package
Complimentary tea, coffee and refreshments
Staff referral program
Lucky Carrot
Reward System
Gamezone or fun activities
Corporate swags from Company Swag stores

Testimonials

Contact details

Website https://hexact.io

Address: Moskovyan 3 str., 5th. floor, Yerevan, Armenia

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