Customer Success Specialist (Night Shift)
Deadline: 29 May 2022
Employment term: Permanent
Category: IT Support/Technician
Job type: Full time
Location: Yerevan
Job description:
We are looking for an experienced Customer Success Specialist who will work directly with our English speaking customers all over the world and can work the night shift.
Main responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.
/en/customer-success-specialist-night-shift-24
Job responsibilities
- Respond to customer queries via email and chat
- Provide detailed information about the products
- Listen to customer issues and provide adequate solutions
- Keep the record of customers and follow-up with them on a timely basis for better customer experience
- Maintain a good relationship between customers and the company.
- Communicate effectively with the product team.
Required qualifications
- Proven customer support experience in the tech industry
- Excellent written and verbal knowledge of English
- Ability to work at night shift hours: from 8 PM to 4 AM Monday through Friday with the option to work remotely.
- Excellent problem-solving skills
- A positive attitude and the ability to build relationships with clients
Required candidate level: Mid level
Additional information
All interested candidates are welcomed to apply by sending their CVs to [email protected].
Soft skills
Positive attitude
Problem solving
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About Company
Founded in 2019, Hexact is on a mission to empower businesses of all sizes with AI-driven sidekicks that work in the cloud. We help you stay one step ahead of your market, catch website problems and automate time consuming tasks.
The Hexact ecosystem consists of three core platforms:
Hexomatic is a unique no-code, point and click, work automation platform.
Hexometer provides 24/7 website monitoring to catch problems before they affect customers.
Hexowatch monitors any website for visual, content, source code, technology, availability or price changes.
Find more about Hexact at www.hexact.io
Armenian Hexact company partners with SADA and Google Cloud to advance innovation
Hexact, a leader in change detection, web monitoring and work automation, has signed a 3 year Google Cloud commitment with SADA as the foundation of the company’s growth and innovation. Hexact also joined the Google Cloud Build Program and Google Cloud Partner Program.
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Hexact-ը հասանելի է դարձնում Google-ի տվյալների «պահեստը»՝ BigQuery-ն և առևտրային նոր հարթակ է բացում
Hexact ընկերությունն իր աշխատանքի 3-րդ տարին նշանավորեց նոր ռազմավարությամբ, որը բեկումնային է տեխնոլոգիաների աշխարհում։
Ստարտափն իր 40,000+ գրանցված ու ապագա բոլոր օգտատերերի համար այսօրվանից հասանելի դարձրեց ամպային տեխնոլոգիայով աշխատող վաղվա աշխարհը։ Google BigQuery-ն վերլուծությունների համար օգտագործվող տվյալների խոշորագույն բազան է աշխարհում։ Google Cloud-ի տվյալների ամպային մեծամասշտաբ այս պահեստից այսուհետև կարելի է օգտվել Hexact-ի էկոհամակարգի գլխավոր՝ Hexomatic պրոդուկտի միջոցով, առանց ծրագրավորման որևէ գիտելիքի:
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Join Us!
A quick peek behind the scenes at our epic team and offices.
Don’t forget Hexact offers a fast paced environment, healthcare benefits, employee stock options and more.
To check out more about our job openings: www.hexact.io
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Benefits
Testimonials
“We are excited to work with the Hexact team to lead their digital transformation with best practices, and help them scale and to meet demands of their customers. Our goal is to enable Hexact to develop value-added features for their customers more quickly and more reliably with Google Cloud”.
Dana Berg - Chief Operating Officer, SADA.
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