SoftConstruct

Job description:

SoftConstruct is seeking an active and communicative Customer Support Agent with profound knowledge of Turkish and any other second foreign language to join our Customer Service team.

This is a full time position with mixed shifts working schedule.

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Job responsibilities

• Deliver customer service through online and phone support
• Provide solutions to customers with the help of supervisors from different departments 
• Provide detailed information about websites, procedures, payments and requests
• Translate database information about registered bets 

Required qualifications

• Excellent knowledge of Turkish and Armenian, both spoken and written
• Excellent knowledge of any other foreign language is a must
• Excellent listening and communication skills
• Customer service skills
• Ability to work under strict deadlines and pressure 
• Ability to work as a part of a team
• Ability to be patient and understanding 
• Experience in the field is a plus 

Required candidate level: Mid level

Additional information