Customer Support Specialist

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Deadline: 12 June 2022

Employment term: Permanent

Category: IT Support/Technician

Job type: Full time

Location: Yerevan

Job description:

We are seeking a Customer Support Specialist who is passionate about providing exceptional support for our clients! You will be a critical part of providing support to customer segments across multiple channels.


Job responsibilities

Day - to - Day

  • Provide our customers excellent and consistent service across all support channels
  • Mediate tense situations through consultation and active listening
  • Stay on top of product knowledge and changes to ensure a proper knowledge base and support templates
  • Communicate customer issues and needs cross-functionally, helping to translate them into product or solution requirements
  • Maintain key customer success metrics

Required qualifications

  • Proven experience in a customer success or customer support role (preferably with B2B or SaaS)
  • A customer-first attitude
  • Ability to independently troubleshoot client issues with strong technical knowledge
  • Ability to effectively identify severe issues and escalate them properly
  • A collaborative, helpful, and empathetic team player who is easily able to form strong relationships
  • Ability to remain focused and flexible during rapid growth
  • Excellent written and verbal communication skills
  • Providing TOEFL or IELTS results is a plus
  • Excited about joining a fast-paced startup

Required candidate level: Not defined

Additional information

CodeSignal is a fast-growing technology company helping the world #GoBeyondResumes in tech recruiting. Our state-of-the-art cloud integrated development environment and research-based assessments allow our customers to measure coding skills accurately and objectively. Some of our recent accomplishments include:

Our Values

  • Be helpful and empathetic. We believe that empathy is the foundation of building a great team, product, and service. We look at things from our users' perspectives, and we always treat our users and each other with trust and respect.
  • Take ownership. All of us are on this ship together. When you see a problem to fix or an area to improve, do it!
  • Move quickly and make mistakes. We're not afraid to take risks. Be bold and try things; it's better to validate an idea quickly than to fall behind chasing perfection.
  • Have a point of view and embrace debate. We value getting things right and don't stand on hierarchy. If you have an opinion, speak up, and you'll be heard.

Benefits

  • Competitive salary
  • Medical insurance
  • Downtown Yerevan office
  • Team activity fund to connect with your fellow Signalites
  • Flexible hours and WFH policy
  • Continuous learning with unlimited book reimbursement
  • Staff referral program
  • Happy hour
  • A challenging and fulfilling opportunity to join one of the fastest growing SaaS companies in Armenia

 

We know that great work comes from great and inclusive teams. At CodeSignal, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our customers and helps us all grow as Signalites and individuals. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. CodeSignal is proud to be an Equal Opportunity Employer.

Professional skills

Advanced English knowledge

Soft skills

Teamwork

Communication

You can apply for this job just by following Application procedure.

Application procedures

Please visit the link below to apply for the job.

https://boards.greenhouse.io/codesignal/jobs/4113339004

Please clearly mention that you have heard of this job opportunity on staff.am

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Our Values

 

  • Be helpful and empathetic. We believe that empathy is the foundation of building a great team, product, and service. We look at things from our users' perspective, and we always treat our users and each other with trust and respect.
  • Take ownership. All of us are on this ship together. When you see a problem to fix or an area to improve, do it!
  • Move quickly and make mistakes. We're not afraid to take risks. Be bold and try things; it's better to validate an idea quickly than to fall behind chasing perfection.
  • Have a point of view and embrace debate. We value getting things right and don't stand on hierarchy. If you have an opinion, speak up, and you'll be heard.

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Why You’ll Love It Here

  • Competitive salary

  • Medical insurance

  • Downtown Yerevan office

  • Team activity fund to connect with your fellow Signalites

  • Flexible hours and WFH policy

  • Continuous learning with unlimited book reimbursement

  • A challenging and fulfilling opportunity to join one of the fastest growing SaaS companies in Armenia

We know that great work comes from great and inclusive teams. At CodeSignal, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our customers and helps us all grow as Signalites and individuals. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. CodeSignal is proud to be an Equal Opportunity Employer.

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Series C-ում $50մլն ներդրում ստացած հայկական CodeSignal ընկերությունն իր հիմնադրման ու գլոբալ թիմի մասին

2015 թվականին հայ հիմնադիրների կողմից ստեղծված CodeSignal ստարթափն ընդամենը մի քանի օր առաջ հայտարարեց Series C՝ 50մլն. դոլլար ներդրման մասին՝ ավելի ու ավելի մոտենալով հայկական հաջորդ յունիքորնի տիտղոսին։ Այս նոր ներդրման շնորհիվ CodeSignal-ը գնահատվում է 500 մլն. դոլլար։ 

CodeSignal-ն աշխարհահռչակ մեծ ընկերությունների տրամադրում է տարբեր գործիքներ, որոնք օգնում են գնահատել աշխատանքի թեկնածուների գիտելիքներն ավտոմատ կերպով։

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Benefits

Free language courses
Medical insurance
Teambuilding and corporate events
Complimentary tea, coffee and refreshments
Free parking
Day off
Happy Hour
Staff referral program
Sports and intellectual games participation

Contact details

Website https://yerevan.codesignal.com/

Address: 9 Grigor Lusavorich Street, Yerevan, Armenia

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