Customer support specialist

Deadline: 12 April 2023

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description:

Hosteeva is looking for a Customer Support Specialist. The incumbent will be expected to maintain professional contact with customers and be ready to work flexibly as the role is likely to involve shifts as well as night shifts.

Job responsibilities

  • Respond to incoming calls, emails, and text messages
  • Troubleshoot website issues and escalate to the technical team
  • Manage and resolve customer complaints
  • Document all call information accordingly to standard operational procedures

Required qualifications

  • High proficiency in English language, both written and verbal
  • Ability to work night shifts
  • Solid communication and excellent interpersonal skills

Required candidate level: Mid level

Additional information

Interested candidates are welcome to send their CV as well as other relevant documents to indicating the position of "Customer support specialist" in the subject line of the email.

Please clearly mention that you have heard of this job opportunity on

Professional skills

Computer knowledge

Advanced English knowledge

Native/near Native English

Soft skills

Negotiation skills

Time management

Problem solving 

Customer/service oriented

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