Customer support specialist
Deadline: 12 April 2023
Employment term: Permanent
Category: Sales/service management
Job type: Full time
Location: Yerevan
Job description:
Hosteeva is looking for a Customer Support Specialist. The incumbent will be expected to maintain professional contact with customers and be ready to work flexibly as the role is likely to involve shifts as well as night shifts.
/en/customer-support-specialist-570
Job responsibilities
- Respond to incoming calls, emails, and text messages
- Troubleshoot website issues and escalate to the technical team
- Manage and resolve customer complaints
- Document all call information accordingly to standard operational procedures
Required qualifications
- High proficiency in English language, both written and verbal
- Ability to work night shifts
- Solid communication and excellent interpersonal skills
Required candidate level: Mid level
Additional information
Interested candidates are welcome to send their CV as well as other relevant documents to agazarova@hosteeva.com indicating the position of "Customer support specialist" in the subject line of the email.
Professional skills
Computer knowledge
Advanced English knowledge
Native/near Native English
Soft skills
Negotiation skills
Time management
Problem solving
Customer/service oriented
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