Customer support specialist
Deadline: 12 April 2023
Employment term: Permanent
Category: Sales/service management
Job type: Full time
Hosteeva is looking for a Customer Support Specialist. The incumbent will be expected to maintain professional contact with customers and be ready to work flexibly as the role is likely to involve shifts as well as night shifts.
- Respond to incoming calls, emails, and text messages
- Troubleshoot website issues and escalate to the technical team
- Manage and resolve customer complaints
- Document all call information accordingly to standard operational procedures
- High proficiency in English language, both written and verbal
- Ability to work night shifts
- Solid communication and excellent interpersonal skills
Required candidate level: Mid level
Interested candidates are welcome to send their CV as well as other relevant documents to email@example.com indicating the position of "Customer support specialist" in the subject line of the email.
Advanced English knowledge
Native/near Native English
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