Customer Support Specialist - Bilingual English and French (all genders)
Deadline: 15 April 2023
Employment term: Permanent
Category: Sales/service management
Job type: Full time
Location: Yerevan
Job description:
TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control, and support devices. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.
Our team is committed to quality and passionately leading the way in the fields of Augmented Reality, the Internet of Things, and Artificial Intelligence. With over 1.400 employees from more than 80 nationalities in 20+ locations worldwide, we are one global family. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. One of the keys to our success is our culture, which enables employees to learn, grow, and contribute in meaningful ways.
Are you courageous and want to make an impact? Then join our winning team and help us create a world that works better.
/en/customer-support-specialist-bilingual-english-and-french-all-genders
Job responsibilities
Are you open, and communicative and love working with a diverse range of customers to help them with their IT challenges? Then join our Customer Support Team as a Customer Support Specialist (all genders) for the EMEA market and satisfy our customers by delivering an outstanding customer experience.
- Support our existing customers based in European and other English-speaking countries with their technical and accounting issues over the phone, via email and live chat
- Provide support to our customers by answering inquiries via our ticket system
- Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges
- Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers
Required qualifications
- At least 1 year of work experience in a related field (customer service/ sales, etc.)
- Knowledge of English paired with either French, Spanish, Italian, or Polish is mandatory, both spoken and written.
- Strong communication skills and passion for working with people
- Excellent problem-solving skills, ability to take ownership of the work assigned, and deliver results timely, reliably, and correctly
- Good presentation skills, with a high level of attention to detail
- Ability to work independently while collaborating with remote teams in a fast-paced environment
- Good technical skills, proficiency in Internet-related applications, good experience with Windows, Mac, and Linux operating systems
- Experience with ticketing systems such as Jira, and Freshdesk is an advantage
- Determination, enthusiasm, and willingness to learn
Required candidate level: Mid level
Additional information
- Work location is our office in Yerevan, Armenia
- Onsite Onboarding in our HQ office for an optimal start
- Great compensation and benefits packages including company achievement bonus and stock-based options, regular salary reviews
- Access to Corporate Benefits platform with many discounts
- Regular Team events and company-wide celebrations
- Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
- Hybrid work time with up to 50% home office
- We celebrate diversity as one of our core values, and join and drive one of the c-a-r-e initiatives together with us!
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
Professional skills
JIRA
Customer Service skills
French
Soft skills
Positive attitude
Teamwork
Responsibility
Communication Skills
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Application procedures
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About Company
TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control, and support devices of any kind. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.
Our team is committed to quality and passionately leading the way in the fields of Augmented Reality, the Internet of Things, and Artificial Intelligence. With over 1.400 employees from more than 80 nationalities in 20+ locations worldwide, we are one global family. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. One of the keys to our success is our culture, which enables employees to learn, grow, and contribute in meaningful ways.
People have collectively used the technology from TeamViewer in billions of instances where distance and time would have otherwise prevented them from accomplishing their goals.
TeamViewer
- has been installed on over 2.5 billion devices (each device generates a unique ID)
- has up to 45 million devices online at any given time
- speaks your language with software and support in more than 30 languages
With TeamViewer Remote Management (an integrated IT service management platform with remote monitoring, asset tracking, backup, and endpoint protection features) and Monitis (a cloud-based, agentless monitoring solution for websites, servers, and applications), TeamViewer has expanded its portfolio with successful technologies that enable IT professionals to more quickly manage, collaborate, and enable their infrastructure and users across the globe.
Are you courageous and want to make an impact? Then join our winning team and help us create a world that works better.
Learn more about the development of TeamViewer since its foundation in 2005 in the following video:
Our Vision
We empower people to help people through secure, easy-to-use technology that connects…
Anyone. Anything. Anywhere. Anytime.
Our Mission
We are passionate about connecting people and devices, friends and family, and businesses of any size.
With our relentless focus on secure and reliable remote access and support, monitoring, and collaboration solutions, we will continuously remove technological and geographical barriers.
Our Beliefs
Customer First
We believe in customer first. We want to be the easiest company to work with, from first contact to long-lasting mutual partnership.
Passion
We believe in passion. We exceed expectations in our daily life, at work, and with our products.
Trust
We believe in trust. We practice honest, forthright communication in every interaction to increase confidence and trust in our organization.
Simplicity
We believe in simplicity. We believe that maintaining an easy-to-use solution while exponentially increasing functionality is key to connecting people, places, and things.
Security
We believe in security. We invest in industry-leading technology to ensure security without overly complicating our solutions.
Diversity
We believe in diversity. We build an inclusive global environment that emphasizes the sharing of ideas and experiences for the organization’s greater benefit.
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TeamViewer Sponsorship
TeamViewer Meets TeamSport
When groundbreaking innovation meets team spirit, everything becomes possible
On March 19th, 2021 we announced the global expansion of our sport sponsorship by becoming Principal Shirt Partner of one of the most popular and successful football teams: Manchester United. We took that engagement one step further and can proudly say that started with the E-Prix in Monaco on May 8th and the Grand Prix de Monaco following two weeks later, on 23rd May, 2021, we became the official partner of Mercedes-AMG PETRONAS F1 Team and Mercedes-EQ Formula E Team.
We are connecting the world’s most iconic shirt and the world’s fastest racing car in one sponsorship portfolio driven by shared values: connecting people around the world and bringing fans closer to the team they love and drive premium technology to create the highest standards for best performances.
Both engagements are far-reaching branding and technology partnerships and will significantly expand our brand positioning. We will strive to become a true love brand for every sport fan out there and innovate as the premium technology partner for two major sports teams. This will strengthen our brand positioning among consumers and enterprise customers globally and help us to market our comprehensive and constantly growing solution portfolio to the widest array of customer segments globally.
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Benefits
Contact details
Website https://jobs.teamviewer.com/en/
Phone: +37411612100 / 011 612122
Address: 28 Moves Khorenatsi street , Yerevan, Armenia
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